ihrm/helpdesk/views.py

import json
from datetime import datetime
from operator import itemgetter
from urllib.parse import parse_qs

from django.contrib import messages
from django.core.paginator import Paginator
from django.db.models import ProtectedError, Q
from django.http import HttpResponse, HttpResponseRedirect, JsonResponse
from django.shortcuts import redirect, render
from django.urls import reverse
from django.utils.translation import gettext as _
from haystack.query import SearchQuerySet

from base.forms import TagsForm
from base.methods import filtersubordinates, get_key_instances, get_pagination, sortby
from base.models import Department, JobPosition, Tags
from employee.models import Employee
from helpdesk.filter import FAQCategoryFilter, FAQFilter, TicketFilter, TicketReGroup
from helpdesk.forms import (
    AttachmentForm,
    CommentForm,
    DepartmentManagerCreateForm,
    FAQCategoryForm,
    FAQForm,
    TicketAssigneesForm,
    TicketForm,
    TicketRaisedOnForm,
    TicketTagForm,
    TicketTypeForm,
)
from helpdesk.models import (
    FAQ,
    TICKET_STATUS,
    Attachment,
    Comment,
    DepartmentManager,
    FAQCategory,
    Ticket,
    TicketType,
)
from helpdesk.threading import AddAssigneeThread, RemoveAssigneeThread, TicketSendThread
from horilla.decorators import (
    hx_request_required,
    login_required,
    manager_can_enter,
    owner_can_enter,
    permission_required,
)
from horilla.group_by import group_by_queryset
from notifications.signals import notify

# Create your views here.


def paginator_qry(qryset, page_number):
    """
    This method is used to paginate query set
    """
    paginator = Paginator(qryset, get_pagination())
    qryset = paginator.get_page(page_number)
    return qryset


@login_required
def faq_category_view(request):
    """
    This function is responsible for rendering the FAQ category view.

    Parameters:
        request (HttpRequest): The HTTP request object.
    """

    faq_categories = FAQCategory.objects.all()
    context = {
        "faq_categories": faq_categories,
        "f": FAQFilter(request.GET),
    }

    return render(request, "helpdesk/faq/faq_view.html", context=context)


@login_required
@hx_request_required
@permission_required("helpdesk_addfaqcategory")
def faq_category_create(request):
    """
    This function is responsible for creating the FAQ Category.

    Parameters:
        request (HttpRequest): The HTTP request object.

    Returns:
    GET : return faq category create form template
    POST : return faq category view
    """

    form = FAQCategoryForm()
    if request.method == "POST":
        form = FAQCategoryForm(request.POST)
        if form.is_valid():
            form.save()
            messages.success(request, _("The FAQ Category created successfully."))
            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
    }
    return render(request, "helpdesk/faq/faq_category_create.html", context)


@login_required
@hx_request_required
@permission_required("helpdesk_changefaqcategory")
def faq_category_update(request, id):
    """
    This function is responsible for updating the FAQ.

    Parameters:
        request (HttpRequest): The HTTP request object.
        id : id of the faq to update.

    Returns:
    GET : return faq create form template
    POST : return faq view
    """

    faq_category = FAQCategory.objects.get(id=id)
    form = FAQCategoryForm(instance=faq_category)
    if request.method == "POST":
        form = FAQCategoryForm(request.POST, instance=faq_category)
        if form.is_valid():
            form.save()
            messages.info(request, _("The FAQ category updated successfully."))
            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
        "faq_category": faq_category,
    }
    return render(request, "helpdesk/faq/faq_category_create.html", context)


@login_required
@permission_required("helpdesk_deletefaq")
def faq_category_delete(request, id):
    try:
        faq = FAQCategory.objects.get(id=id)
        faq.delete()
        messages.success(request, _("The FAQ category has been deleted successfully."))
    except ProtectedError:
        messages.error(request, _("You cannot delete this FAQ category."))
    return redirect(faq_category_view)


@login_required
@hx_request_required
def faq_category_search(request):
    """
    This function is responsible for search and filter the FAQ.

    Parameters:
        request (HttpRequest): The HTTP request object.

    Returns:
    GET : return faq filter form template
    POST : return faq view
    """

    previous_data = request.GET.urlencode()
    faq_categories = FAQCategoryFilter(request.GET).qs
    data_dict = parse_qs(previous_data)
    get_key_instances(FAQCategory, data_dict)
    context = {
        "faq_categories": faq_categories,
        "f": FAQCategoryFilter(request.GET),
        "pd": previous_data,
        "filter_dict": data_dict,
    }
    return render(request, "helpdesk/faq/faq_category_list.html", context)


@login_required
def faq_view(request, cat_id, **kwargs):
    """
    This function is responsible for rendering the FAQ view.

    Parameters:
        request (HttpRequest): The HTTP request object.
        cat_id (int): The id of the the faq category.
    """

    faqs = FAQ.objects.filter(category=cat_id)
    context = {
        "faqs": faqs,
        "f": FAQFilter(request.GET),
        "cat_id": cat_id,
        "create_tag_f": TagsForm(),
    }

    return render(request, "helpdesk/faq/faq_list_view.html", context=context)


@login_required
@hx_request_required
@permission_required("helpdesk_addfaq")
def create_faq(request, cat_id):
    """
    This function is responsible for creating the FAQ.

    Parameters:
        request (HttpRequest): The HTTP request object.

    Returns:
    GET : return faq create form template
    POST : return faq view
    """

    form = FAQForm(initial={"category": cat_id})
    if request.method == "POST":
        form = FAQForm(request.POST)
        if form.is_valid():
            form.save()
            messages.success(request, _("The FAQ created successfully."))
            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
        "cat_id": cat_id,
    }
    return render(request, "helpdesk/faq/faq_create.html", context)


@login_required
@hx_request_required
@permission_required("helpdesk_changefaq")
def faq_update(request, id):
    """
    This function is responsible for updating the FAQ.

    Parameters:
        request (HttpRequest): The HTTP request object.
        id : id of the faq to update.

    Returns:
    GET : return faq create form template
    POST : return faq view
    """

    faq = FAQ.objects.get(id=id)
    form = FAQForm(instance=faq)
    if request.method == "POST":
        form = FAQForm(request.POST, instance=faq)
        if form.is_valid():
            form.save()
            messages.info(request, _("The FAQ updated successfully."))
            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
        "faq": faq,
    }
    return render(request, "helpdesk/faq/faq_create.html", context)


@login_required
@hx_request_required
def faq_search(request):
    """
    This function is responsible for search and filter the FAQ.

    Parameters:
        request (HttpRequest): The HTTP request object.

    Returns:
    GET : return faq filter form template
    POST : return faq view
    """
    id = request.GET.get("cat_id", "")
    category = request.GET.get("category", "")
    previous_data = request.GET.urlencode()
    query = request.GET.get("search", "")
    faqs = FAQ.objects.filter(is_active=True)
    data_dict = parse_qs(previous_data)
    get_key_instances(FAQ, data_dict)

    if query:
        results_list = (
            SearchQuerySet()
            .filter(Q(question__icontains=query) | Q(answer__icontains=query))
            .using("default")
        )
        result_pks = [result.pk for result in results_list]
        faqs = FAQ.objects.filter(pk__in=result_pks)

    else:
        faqs = FAQ.objects.filter(is_active=True)
        if category:
            return redirect(faq_category_search)

    if id:
        data_dict.pop("cat_id")
        faqs = faqs.filter(category=id)
    if category:
        data_dict.pop("category")
    context = {
        "faqs": faqs,
        "f": FAQFilter(request.GET),
        "pd": previous_data,
        "filter_dict": data_dict,
        "query": query,
    }
    return render(request, "helpdesk/faq/faq_list.html", context)


@login_required
@hx_request_required
def faq_filter(request, id):
    """
    This function is responsible for filter the FAQ.

    Parameters:
        request (HttpRequest): The HTTP request object.

    Returns:
    GET : return faq filter form template
    POST : return faq view
    """

    previous_data = request.GET.urlencode()
    faqs = FAQFilter(request.GET).qs
    faqs = faqs.filter(category=id)
    data_dict = parse_qs(previous_data)
    get_key_instances(FAQ, data_dict)
    context = {
        "faqs": faqs,
        "f": FAQFilter(request.GET),
        "pd": previous_data,
        "filter_dict": data_dict,
    }
    return render(request, "helpdesk/faq/faq_list.html", context)


@login_required
def faq_suggestion(request):
    faqs = FAQFilter(request.GET).qs
    data_list = list(faqs.values())
    response = {
        "faqs": data_list,
    }
    return JsonResponse(response)


@login_required
@permission_required("helpdesk_deletefaq")
def faq_delete(request, id):
    try:
        faq = FAQ.objects.get(id=id)
        cat_id = faq.category.id
        faq.delete()
        messages.success(
            request, _('The FAQ "{}" has been deleted successfully.').format(faq)
        )
    except ProtectedError:
        messages.error(request, _("You cannot delete this FAQ."))
    return redirect(faq_view, cat_id=cat_id)


@login_required
def ticket_view(request):
    """
    This function is responsible for rendering the Ticket view.

    Parameters:
        request (HttpRequest): The HTTP request object.
    """
    tickets = Ticket.objects.filter(is_active=True)

    previous_data = request.GET.urlencode()
    if request.method == "GET":
        tickets = TicketFilter(request.GET).qs
    my_page_number = request.GET.get("my_page")
    all_page_number = request.GET.get("all_page")
    allocated_page_number = request.GET.get("allocated_page")

    my_tickets = tickets.filter(
        is_active=True, employee_id=request.user.employee_get
    ).order_by("-created_date")

    all_tickets = tickets.filter(is_active=True).order_by("-created_date")
    all_tickets = filtersubordinates(request, all_tickets, "helpdesk.add_tickets")

    allocated_tickets = []
    ticket_list = tickets.filter(is_active=True)
    user = request.user.employee_get
    if hasattr(user, "employee_work_info"):
        department = user.employee_work_info.department_id
        job_position = user.employee_work_info.job_position_id
        if department:
            tickets_items = ticket_list.filter(
                raised_on=department.id, assigning_type="department"
            )
            allocated_tickets += tickets_items
        if job_position:
            tickets_items = ticket_list.filter(
                raised_on=job_position.id, assigning_type="job_position"
            )
            allocated_tickets += tickets_items

    tickets_items = ticket_list.filter(raised_on=user.id, assigning_type="individual")
    allocated_tickets += tickets_items

    data_dict = parse_qs(previous_data)
    get_key_instances(Ticket, data_dict)
    template = "helpdesk/ticket/ticket_view.html"
    context = {
        "my_tickets": paginator_qry(my_tickets, my_page_number),
        "all_tickets": paginator_qry(all_tickets, all_page_number),
        "allocated_tickets": paginator_qry(allocated_tickets, allocated_page_number),
        "f": TicketFilter(request.GET),
        "gp_fields": TicketReGroup.fields,
        "ticket_status": TICKET_STATUS,
        "view": request.GET.get("view"),
        "today": datetime.today().date(),
        "filter_dict": data_dict,
    }

    return render(request, template, context=context)


@login_required
@hx_request_required
def ticket_create(request):
    """
    This function is responsible for creating the Ticket.

    Parameters:
        request (HttpRequest): The HTTP request object.

    Returns:
    GET : return Ticket create form template
    POST : return Ticket view
    """

    form = TicketForm(initial={"employee_id": request.user})
    if request.GET.get("status"):
        status = request.GET.get("status")
        form = TicketForm(initial={"status": status, "employee_id": request.user})
    if request.method == "POST":
        form = TicketForm(request.POST, request.FILES)
        if form.is_valid():
            ticket = form.save()
            attachments = form.files.getlist("attachment")
            for attachment in attachments:
                attachment_instance = Attachment(file=attachment, ticket=ticket)
                attachment_instance.save()
            mail_thread = TicketSendThread(request, ticket, type="create")
            mail_thread.start()
            messages.success(request, _("The Ticket created successfully."))
            employees = ticket.assigned_to.all()
            assignees = [employee.employee_user_id for employee in employees]
            assignees.append(ticket.employee_id.employee_user_id)
            if hasattr(ticket.get_raised_on_object(), "dept_manager"):
                if ticket.get_raised_on_object().dept_manager.all():
                    manager = (
                        ticket.get_raised_on_object().dept_manager.all().first().manager
                    )
                    assignees.append(manager.employee_user_id)
            notify.send(
                request.user.employee_get,
                recipient=assignees,
                verb="You have been assigned to a new Ticket",
                verb_ar="لقد تم تعيينك لتذكرة جديدة",
                verb_de="Ihnen wurde ein neues Ticket zugewiesen",
                verb_es="Se te ha asignado un nuevo ticket",
                verb_fr="Un nouveau ticket vous a été attribué",
                icon="infinite",
                redirect=reverse("ticket-detail", kwargs={"ticket_id": ticket.id}),
            )
            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
        "t_type_form": TicketTypeForm(),
    }
    return render(request, "helpdesk/ticket/ticket_form.html", context)


@login_required
@hx_request_required
@owner_can_enter(perm="helpdesk.change_ticket", model=Ticket)
def ticket_update(request, ticket_id):
    """
    This function is responsible for updating the Ticket.

    Parameters:
        request (HttpRequest): The HTTP request object.
        ticket_id : id of the ticket to update.
    Returns:
    GET : return Ticket update form template
    POST : return Ticket view
    """

    ticket = Ticket.objects.get(id=ticket_id)
    form = TicketForm(instance=ticket)
    if request.method == "POST":
        form = TicketForm(request.POST, request.FILES, instance=ticket)
        if form.is_valid():
            ticket = form.save()
            attachments = form.files.getlist("attachment")
            for attachment in attachments:
                attachment_instance = Attachment(file=attachment, ticket=ticket)
                attachment_instance.save()
            messages.success(request, _("The Ticket updated successfully."))
            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
        "ticket_id": ticket_id,
        "t_type_form": TicketTypeForm(),
    }
    return render(request, "helpdesk/ticket/ticket_form.html", context)


@login_required
@permission_required("helpdesk.change_ticket")
def ticket_archive(request, ticket_id):
    """
    This function is responsible for archiving the Ticket.

    Parameters:
        request (HttpRequest): The HTTP request object.
        ticket_id : id of the ticket to update.
    Returns:
        return Ticket view
    """

    ticket = Ticket.objects.get(id=ticket_id)
    if ticket.is_active:
        ticket.is_active = False
        ticket.save()
        messages.success(request, _("The Ticket archived successfully."))
    else:
        ticket.is_active = True
        ticket.save()
        messages.success(request, _("The Ticket un-archived successfully."))
    return HttpResponseRedirect(request.META.get("HTTP_REFERER", "/"))


@login_required
@owner_can_enter(perm="helpdesk.change_ticket", model=Ticket)
def change_ticket_status(request, ticket_id):
    """
    This function is responsible for changing the Ticket status.

    Parameters:
    request (HttpRequest): The HTTP request object.
    ticket_id (int): The ID of the Ticket

    Returns:
        return Ticket view
    """
    ticket = Ticket.objects.get(id=ticket_id)
    pre_status = ticket.get_status_display()
    status = request.POST.get("status")
    user = request.user.employee_get
    if ticket.status != status:
        if (
            user == ticket.employee_id
            or user in ticket.assigned_to.all()
            or request.user.has_perm("helpdesk.change_ticket")
        ):
            ticket.status = status
            ticket.save()
            time = datetime.now()
            time = time.strftime("%b. %d, %Y, %I:%M %p")
            response = {
                "type": "success",
                "message": _("The Ticket status updated successfully."),
                "user": user.get_full_name(),
                "pre_status": pre_status,
                "cur_status": ticket.get_status_display(),
                "time": time,
            }
            employees = ticket.assigned_to.all()
            assignees = [employee.employee_user_id for employee in employees]
            assignees.append(ticket.employee_id.employee_user_id)
            if hasattr(ticket.get_raised_on_object(), "dept_manager"):
                if ticket.get_raised_on_object().dept_manager.all():
                    manager = (
                        ticket.get_raised_on_object().dept_manager.all().first().manager
                    )
                    assignees.append(manager.employee_user_id)
            notify.send(
                request.user.employee_get,
                recipient=assignees,
                verb=f"The status of the ticket has been changed to {ticket.status}.",
                verb_ar="تم تغيير حالة التذكرة.",
                verb_de="Der Status des Tickets wurde geändert.",
                verb_es="El estado del ticket ha sido cambiado.",
                verb_fr="Le statut du ticket a été modifié.",
                icon="infinite",
                redirect=reverse("ticket-detail", kwargs={"ticket_id": ticket.id}),
            )
            mail_thread = TicketSendThread(
                request,
                ticket,
                type="status_change",
            )
            mail_thread.start()
        else:
            response = {
                "type": "danger",
                "message": _("You Don't have the permission."),
            }

    if ticket.status == "resolved":
        ticket.resolved_date = datetime.today()
    return JsonResponse(response)


@login_required
@owner_can_enter(perm="helpdesk.change_ticket", model=Ticket)
def ticket_delete(request, ticket_id):
    """
    This function is responsible for deleting the Ticket.

    Parameters:
    request (HttpRequest): The HTTP request object.
    ticket_id (int): The ID of the Ticket

    Returns:
    return Ticket view
    """
    try:
        ticket = Ticket.objects.get(id=ticket_id)

        mail_thread = TicketSendThread(
            request,
            ticket,
            type="delete",
        )
        mail_thread.start()
        employees = ticket.assigned_to.all()
        assignees = [employee.employee_user_id for employee in employees]
        assignees.append(ticket.employee_id.employee_user_id)
        if hasattr(ticket.get_raised_on_object(), "dept_manager"):
            if ticket.get_raised_on_object().dept_manager.all():
                manager = (
                    ticket.get_raised_on_object().dept_manager.all().first().manager
                )
                assignees.append(manager.employee_user_id)
        notify.send(
            request.user.employee_get,
            recipient=assignees,
            verb=f"The ticket has been deleted.",
            verb_ar="تم حذف التذكرة.",
            verb_de="Das Ticket wurde gelöscht",
            verb_es="El billete ha sido eliminado.",
            verb_fr="Le ticket a été supprimé.",
            icon="infinite",
            redirect=reverse("ticket-view"),
        )
        ticket.delete()
        messages.success(
            request, _('The Ticket "{}" has been deleted successfully.').format(ticket)
        )
    except ProtectedError:
        messages.error(request, _("You cannot delete this Ticket."))
    return HttpResponseRedirect(request.META.get("HTTP_REFERER", "/"))


def get_allocated_tickets(request):
    user = request.user.employee_get
    department = user.employee_work_info.department_id
    job_position = user.employee_work_info.job_position_id

    tickets_items1 = Ticket.objects.filter(
        is_active=True, raised_on=department.id, assigning_type="department"
    )
    # allocated_tickets += tickets_items
    tickets_items2 = Ticket.objects.filter(
        is_active=True, raised_on=job_position.id, assigning_type="job_position"
    )
    # allocated_tickets += tickets_items
    tickets_items3 = Ticket.objects.filter(
        is_active=True, raised_on=user.id, assigning_type="individual"
    )
    # allocated_tickets += tickets_items
    allocated_tickets = tickets_items1 | tickets_items2 | tickets_items3
    return allocated_tickets


@login_required
@hx_request_required
def ticket_filter(request):
    """
    This function is responsible for search and filter the Ticket.

    Parameters:
        request (HttpRequest): The HTTP request object.

    Returns:
    GET : return ticket filter form template
    POST : return ticket view
    """
    previous_data = request.GET.urlencode()
    tickets = TicketFilter(request.GET).qs
    my_page_number = request.GET.get("my_page")
    all_page_number = request.GET.get("all_page")
    allocated_page_number = request.GET.get("allocated_page")
    tickets_items1 = []
    tickets_items2 = []

    my_tickets = tickets.filter(employee_id=request.user.employee_get).order_by(
        "-created_date"
    )

    all_tickets = tickets.filter(is_active=True).order_by("-created_date")
    all_tickets = filtersubordinates(request, tickets, "helpdesk.add_tickets")

    allocated_tickets = []
    user = request.user.employee_get
    department = user.employee_work_info.department_id
    job_position = user.employee_work_info.job_position_id
    ticket_list = tickets.filter(is_active=True)

    if hasattr(user, "employee_work_info"):
        department = user.employee_work_info.department_id
        job_position = user.employee_work_info.job_position_id
        if department:
            tickets_items1 = ticket_list.filter(
                raised_on=department.id, assigning_type="department"
            )
        if job_position:
            tickets_items2 = ticket_list.filter(
                raised_on=job_position.id, assigning_type="job_position"
            )

    tickets_items3 = ticket_list.filter(raised_on=user.id, assigning_type="individual")

    template = "helpdesk/ticket/ticket_list.html"
    if request.GET.get("view") == "card":
        template = "helpdesk/ticket/ticket_card.html"
    allocated_tickets = (
        list(tickets_items1) + list(tickets_items2) + list(tickets_items3)
    )
    if request.GET.get("sortby"):
        all_tickets = sortby(request, all_tickets, "sortby")
        my_tickets = sortby(request, my_tickets, "sortby")
        allocated_tickets = tickets_items1 | tickets_items2 | tickets_items3
        allocated_tickets = sortby(request, allocated_tickets, "sortby")

    field = request.GET.get("field")
    if field != "" and field is not None:
        my_tickets = group_by_queryset(
            my_tickets, field, request.GET.get("my_page"), "my_page"
        )
        all_tickets = group_by_queryset(
            all_tickets, field, request.GET.get("all_page"), "all_page"
        )
        tickets_items1 = group_by_queryset(
            tickets_items1, field, request.GET.get("allocated_page"), "allocated_page"
        )
        tickets_items2 = group_by_queryset(
            tickets_items2, field, request.GET.get("allocated_page"), "allocated_page"
        )
        tickets_items3 = group_by_queryset(
            tickets_items3, field, request.GET.get("allocated_page"), "allocated_page"
        )
        template = "helpdesk/ticket/ticket_group.html"
        allocated_tickets = (
            list(tickets_items1) + list(tickets_items2) + list(tickets_items3)
        )
    else:
        my_tickets = paginator_qry(my_tickets, my_page_number)
        all_tickets = paginator_qry(all_tickets, all_page_number)
        allocated_tickets = paginator_qry(allocated_tickets, allocated_page_number)

    data_dict = parse_qs(previous_data)
    get_key_instances(Ticket, data_dict)
    context = {
        "my_tickets": my_tickets,
        "all_tickets": all_tickets,
        "allocated_tickets": allocated_tickets,
        "f": TicketFilter(request.GET),
        "pd": previous_data,
        "ticket_status": TICKET_STATUS,
        "filter_dict": data_dict,
        "field": field,
        "today": datetime.today().date(),
    }

    return render(request, template, context)


@login_required
@owner_can_enter(perm="helpdesk.change_ticket", model=Ticket)
def ticket_detail(request, ticket_id, **kwargs):
    today = datetime.now().date()
    ticket = Ticket.objects.get(id=ticket_id)
    c_form = CommentForm()
    f_form = AttachmentForm()
    attachments = ticket.ticket_attachment.all()

    activity_list = []
    comments = ticket.comment.all()
    trackings = ticket.tracking()
    for comment in comments:
        activity_list.append(
            {"type": "comment", "comment": comment, "date": comment.date}
        )
    for history in trackings:
        activity_list.append(
            {
                "type": "history",
                "history": history,
                "date": history["pair"][0].history_date,
            }
        )

    sorted_activity_list = sorted(activity_list, key=itemgetter("date"))

    color = "success"
    remaining_days = ticket.deadline - today
    remaining = f"Due in {remaining_days.days} days"
    if remaining_days.days < 0:
        remaining = f"{abs(remaining_days.days)} days overdue"
        color = "danger"
    elif remaining_days.days == 0:
        remaining = "Due Today"
        color = "warning"

    rating = ""
    if ticket.priority == "low":
        rating = "1"
    elif ticket.priority == "medium":
        rating = "2"
    else:
        rating = "3"

    context = {
        "ticket": ticket,
        "c_form": c_form,
        "f_form": f_form,
        "attachments": attachments,
        "ticket_status": TICKET_STATUS,
        "tag_form": TicketTagForm(instance=ticket),
        "sorted_activity_list": sorted_activity_list,
        "create_tag_f": TagsForm(),
        "color": color,
        "remaining": remaining,
        "rating": rating,
    }
    return render(request, "helpdesk/ticket/ticket_detail.html", context=context)


@login_required
# @owner_can_enter("perms.helpdesk.helpdesk_changeticket", Ticket)
def ticket_update_tag(request):
    """
    method to update the tags of ticket
    """
    data = request.GET
    ticket = Ticket.objects.get(id=data["ticketId"])
    tagids = data.getlist("selectedValues[]")
    ticket.tags.clear()
    for tagId in tagids:
        tag = Tags.objects.get(id=tagId)
        ticket.tags.add(tag)
    response = {
        "type": "success",
        "message": _("The Ticket tag updated successfully."),
    }
    return JsonResponse(response)


@login_required
@hx_request_required
@owner_can_enter(perm="helpdesk.change_ticket", model=Ticket)
def ticket_change_raised_on(request, ticket_id):
    ticket = Ticket.objects.get(id=ticket_id)
    form = TicketRaisedOnForm(instance=ticket)
    if request.method == "POST":
        form = TicketRaisedOnForm(request.POST, instance=ticket)
        if form.is_valid():
            form.save()
            messages.success(request, _("Responsibility updated for the Ticket"))
            return redirect(ticket_detail, ticket_id=ticket_id)
    return render(
        request,
        "helpdesk/ticket/forms/change_raised_on.html",
        {"form": form, "ticket_id": ticket_id},
    )


@login_required
@hx_request_required
@manager_can_enter("helpdesk.change_ticket")
def ticket_change_assignees(request, ticket_id):
    ticket = Ticket.objects.get(id=ticket_id)
    prev_assignee_ids = ticket.assigned_to.values_list("id", flat=True)
    form = TicketAssigneesForm(instance=ticket)
    if request.method == "POST":
        form = TicketAssigneesForm(request.POST, instance=ticket)
        if form.is_valid():
            form.save(commit=False)

            new_assignee_ids = form.cleaned_data["assigned_to"].values_list(
                "id", flat=True
            )
            added_assignee_ids = set(new_assignee_ids) - set(prev_assignee_ids)
            removed_assignee_ids = set(prev_assignee_ids) - set(new_assignee_ids)
            added_assignees = Employee.objects.filter(id__in=added_assignee_ids)
            removed_assignees = Employee.objects.filter(id__in=removed_assignee_ids)

            form.save()

            mail_thread = AddAssigneeThread(
                request,
                ticket,
                added_assignees,
            )
            mail_thread.start()
            mail_thread = RemoveAssigneeThread(
                request,
                ticket,
                removed_assignees,
            )
            mail_thread.start()

            messages.success(request, _("Assinees updated for the Ticket"))

            return redirect(ticket_detail, ticket_id=ticket_id)

    return render(
        request,
        "helpdesk/ticket/forms/change_assinees.html",
        {"form": form, "ticket_id": ticket_id},
    )


@login_required
def create_tag(request):
    """
    This is an ajax method to return json response to create tag in the change tag form.
    """

    if request.method == "POST":
        form = TagsForm(request.POST)

        if form.is_valid():
            instance = form.save()
            response = {
                "errors": "no_error",
                "tag_id": instance.id,
                "title": instance.title,
            }
            return JsonResponse(response)

        errors = form.errors.as_json()
        return JsonResponse({"errors": errors})


@login_required
def remove_tag(request):
    """
    This is an ajax method to  remove tag from a ticket.
    """

    data = request.GET
    ticket_id = data["ticket_id"]
    tag_id = data["tag_id"]
    try:
        ticket = Ticket.objects.get(id=ticket_id)
        tag = Tags.objects.get(id=tag_id)
        ticket.tags.remove(tag)
        # message = messages.success(request,_("Success"))
        message = _("success")
        type = "success"
    except:
        message = messages.error(request, _("Failed"))

    return JsonResponse({"message": message, "type": type})


@login_required
def comment_create(request, ticket_id):
    """ "
    This method is used to create comment to a ticket
    """
    if request.method == "POST":
        ticket = Ticket.objects.get(id=ticket_id)
        c_form = CommentForm(request.POST)
        if c_form.is_valid():
            comment = c_form.save(commit=False)
            comment.employee_id = request.user.employee_get
            comment.ticket = ticket
            comment.save()
            if request.FILES:
                f_form = AttachmentForm(request.FILES)
                if f_form.is_valid():
                    files = request.FILES.getlist("file")
                    for file in files:
                        a_form = AttachmentForm(
                            {"file": file, "comment": comment, "ticket": ticket}
                        )
                        a_form.save()
            messages.success(request, _("A new comment has been created."))
            return redirect(ticket_detail, ticket_id=ticket_id)


@login_required
def comment_edit(request):
    comment_id = request.POST.get("comment_id")
    new_comment = request.POST.get("new_comment")
    if len(new_comment) > 1:
        comment = Comment.objects.get(id=comment_id)
        comment.comment = new_comment
        comment.save()
        messages.success(request, _("The comment updated successfully."))

    else:
        messages.error(request, _("The comment needs to be atleast 2 charactors."))
    response = {
        "errors": "no_error",
    }
    return JsonResponse(response)


@login_required
def comment_delete(request, comment_id):
    comment = Comment.objects.filter(id=comment_id)
    if not request.user.has_perm("helpdesk.delete_comment"):
        comment = comment.filter(employee_id__employee_user_id=request.user)
    comment.delete()
    messages.success(
        request, _('The comment "{}" has been deleted successfully.').format(comment)
    )

    return HttpResponseRedirect(request.META.get("HTTP_REFERER", "/"))


@login_required
def get_raised_on(request):
    """
    This is an ajax method to return list for raised on field.
    """
    data = request.GET
    assigning_type = data["assigning_type"]

    if assigning_type == "department":
        # Retrieve data from the Department model and format it as a list of dictionaries
        departments = Department.objects.values("id", "department")
        raised_on = [
            {"id": dept["id"], "name": dept["department"]} for dept in departments
        ]
    elif assigning_type == "job_position":
        jobpositions = JobPosition.objects.values("id", "job_position")
        raised_on = [
            {"id": job["id"], "name": job["job_position"]} for job in jobpositions
        ]
    elif assigning_type == "individual":
        employees = Employee.objects.values(
            "id", "employee_first_name", "employee_last_name"
        )
        raised_on = [
            {
                "id": employee["id"],
                "name": f"{employee['employee_first_name']} {employee['employee_last_name']}",
            }
            for employee in employees
        ]
    response = {"raised_on": list(raised_on)}
    return JsonResponse(response)


@login_required
def claim_ticket(request, id):
    ticket = Ticket.objects.get(id=id)
    if ticket.employee_id != request.user.employee_get:
        ticket.assigned_to.set([request.user.employee_get])
    ticket.save()
    return HttpResponseRedirect(request.META.get("HTTP_REFERER", "/"))


@login_required
def tickets_select_filter(request):
    """
    This method is used to return all the ids of the filtered tickets
    """
    page_number = request.GET.get("page")
    filtered = request.GET.get("filter")
    filters = json.loads(filtered) if filtered else {}
    table = request.GET.get("tableName")
    user = request.user.employee_get

    tickets_filter = TicketFilter(
        filters, queryset=Ticket.objects.filter(is_active=True)
    )
    if page_number == "all":
        if table == "all":
            tickets_filter = TicketFilter(filters, queryset=Ticket.objects.all())
        elif table == "my":
            tickets_filter = TicketFilter(
                filters, queryset=Ticket.objects.filter(employee_id=user)
            )
        else:
            allocated_tickets = get_allocated_tickets(request)
            tickets_filter = TicketFilter(filters, queryset=allocated_tickets)

        # Get the filtered queryset
        filtered_tickets = tickets_filter.qs

        ticket_ids = [str(ticket.id) for ticket in filtered_tickets]
        total_count = filtered_tickets.count()

        context = {"ticket_ids": ticket_ids, "total_count": total_count}

        return JsonResponse(context)


@login_required
@permission_required("helpdesk.change_ticket")
def tickets_bulk_archive(request):
    """
    This is a ajax method used to archive bulk of Ticket instances
    """
    ids = request.POST["ids"]
    ids = json.loads(ids)
    is_active = False
    if request.GET.get("is_active") == "True":
        is_active = True
    for ticket_id in ids:
        ticket = Ticket.objects.get(id=ticket_id)
        ticket.is_active = is_active
        ticket.save()
    messages.success(request, _("The Ticket updated successfully."))
    previous_url = request.META.get("HTTP_REFERER", "/")
    script = f'<script>window.location.href = "{previous_url}"</script>'
    return HttpResponse(script)


@login_required
# @owner_can_enter("perms.helpdesk.helpdesk_changeticket", Ticket)
@permission_required("helpdesk.delete_ticket")
def tickets_bulk_delete(request):
    """
    This is a ajax method used to delete bulk of Ticket instances
    """
    ids = request.POST["ids"]
    ids = json.loads(ids)
    for ticket_id in ids:
        try:
            ticket = Ticket.objects.get(id=ticket_id)
            mail_thread = TicketSendThread(
                request,
                ticket,
                type="delete",
            )
            mail_thread.start()
            employees = ticket.assigned_to.all()
            assignees = [employee.employee_user_id for employee in employees]
            assignees.append(ticket.employee_id.employee_user_id)
            if hasattr(ticket.get_raised_on_object(), "dept_manager"):
                if ticket.get_raised_on_object().dept_manager.all():
                    manager = (
                        ticket.get_raised_on_object().dept_manager.all().first().manager
                    )
                    assignees.append(manager.employee_user_id)
            notify.send(
                request.user.employee_get,
                recipient=assignees,
                verb=f"The ticket has been deleted.",
                verb_ar="تم حذف التذكرة.",
                verb_de="Das Ticket wurde gelöscht",
                verb_es="El billete ha sido eliminado.",
                verb_fr="Le ticket a été supprimé.",
                icon="infinite",
                redirect=reverse("ticket-view"),
            )
            ticket.delete()
            messages.success(
                request,
                _('The Ticket "{}" has been deleted successfully.').format(ticket),
            )
        except ProtectedError:
            messages.error(request, _("You cannot delete this Ticket."))
    previous_url = request.META.get("HTTP_REFERER", "/")
    script = f'<script>window.location.href = "{previous_url}"</script>'
    return HttpResponse(script)


@login_required
def add_department_manager(request):
    form = DepartmentManagerCreateForm()
    if request.method == "POST":
        form = DepartmentManagerCreateForm(request.POST, request.FILES)
        if form.is_valid():
            form.save()

            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
    }
    return render(request, "helpdesk/faq/department_managers_form.html", context)


@login_required
@hx_request_required
def create_department_manager(request):
    form = DepartmentManagerCreateForm()
    if request.method == "POST":
        form = DepartmentManagerCreateForm(request.POST, request.FILES)
        if form.is_valid():
            form.save()
            messages.success(request, _("The department manager created successfully."))

            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
    }
    return render(request, "department_managers/department_managers_form.html", context)


@login_required
@hx_request_required
def update_department_manager(request, dep_id):
    department_manager = DepartmentManager.objects.get(id=dep_id)
    form = DepartmentManagerCreateForm(instance=department_manager)
    if request.method == "POST":
        form = DepartmentManagerCreateForm(request.POST, instance=department_manager)
        if form.is_valid():
            form.save()
            messages.success(request, _("The department manager updated successfully."))
            return HttpResponse("<script>window.location.reload()</script>")
    context = {
        "form": form,
        "dep_id": dep_id,
    }
    return render(request, "department_managers/department_managers_form.html", context)


@login_required
@permission_required("helpdesk.delete_departmentmanager")
def delete_department_manager(request, dep_id):
    department_manager = DepartmentManager.objects.get(id=dep_id)
    department_manager.delete()
    messages.error(request, _("The department manager has been deleted successfully"))

    return HttpResponseRedirect(request.META.get("HTTP_REFERER", "/"))


@login_required
def update_priority(request, ticket_id):
    """
    This function is used to update the priority
    from the detailed view
    """
    ti = Ticket.objects.get(id=ticket_id)
    rating = request.POST.get("rating")

    if rating == "1":
        ti.priority = "low"
    elif rating == "2":
        ti.priority = "medium"
    else:
        ti.priority = "high"
    ti.save()
    messages.success(request, _("Priority updated successfully."))
    return HttpResponseRedirect(request.META.get("HTTP_REFERER", "/"))