[UPDT] HELPDESK: Dynamic creation in ticket form
This commit is contained in:
Horilla
@@ -20,8 +20,10 @@ class YourForm(forms.Form):
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# Custom validation logic goes here
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pass
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"""
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from typing import Any
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from base.forms import ModelForm
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from base.models import Department, JobPosition
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from employee.forms import MultipleFileField
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from employee.models import Employee
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from helpdesk.models import Attachment, DepartmentManager, TicketType, FAQ,Ticket, FAQCategory, Comment
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from django import forms
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@@ -73,27 +75,15 @@ class TicketForm(ModelForm):
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context = {"form": self}
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table_html = render_to_string("attendance_form.html", context)
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return table_html
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# def get_updated_choices(assigning_type):
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# new_choices =[
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# ('', '---------'),
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# ]
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# if assigning_type:
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# if assigning_type == 'department':
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# # Retrieve data from the Department model and format it as a list of dictionaries
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# departments = Department.objects.values('id', 'department')
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# raised_on = [{'id': dept['id'], 'name': dept['department']} for dept in departments]
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# elif assigning_type == 'job_position':
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# jobpositions = JobPosition.objects.values('id','job_position')
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# raised_on = [{'id': job['id'], 'name': job['job_position']} for job in jobpositions]
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# elif assigning_type == 'individual':
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# employees = Employee.objects.values('id','employee_first_name','employee_last_name')
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# raised_on = [{'id': employee['id'], 'name': f"{employee['employee_first_name']} {employee['employee_last_name']}"} for employee in employees]
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# new_choices = [
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# (choice['id'], choice['name']) for choice in raised_on
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# ]
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# return new_choices
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def __init__(self, *args, **kwargs):
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super().__init__(*args, **kwargs)
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self.fields["attachment"] = MultipleFileField(
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label="Attachements", required=False
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)
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self.fields["tags"].choices = list(self.fields["tags"].choices)
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self.fields["tags"].choices.append(("create_new_tag", "Create new tag"))
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self.fields["ticket_type"].choices = list(self.fields["ticket_type"].choices)
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self.fields["ticket_type"].choices.append(("create_new_ticket_type", "Create new ticket type"))
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class TicketTagForm(ModelForm):
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class Meta:
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@@ -1,9 +1,10 @@
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import datetime
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from datetime import datetime
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import os
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from django import apps
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from django.db import models
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from django.forms import ValidationError
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from base.models import Department, JobPosition, Tags
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from django.utils.translation import gettext_lazy as _
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from employee.models import Employee
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from base.models import Company
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from base.horilla_company_manager import HorillaCompanyManager
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@@ -93,7 +94,7 @@ class Ticket(models.Model):
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created_date = models.DateField(auto_now_add=True)
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resolved_date = models.DateField(blank=True, null=True)
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assigning_type = models.CharField(choices = MANAGER_TYPES, max_length=100)
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raised_on = models.CharField(max_length=100)
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raised_on = models.CharField(max_length=100,verbose_name="Forward To")
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assigned_to = models.ManyToManyField(Employee,blank=True,related_name="ticket_assigned_to")
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deadline = models.DateField(null=True,blank=True)
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tags = models.ManyToManyField(Tags,blank=True,related_name="ticket_tags")
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@@ -108,7 +109,12 @@ class Ticket(models.Model):
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objects = HorillaCompanyManager(
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related_company_field="employee_id__employee__work_info__company_id"
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)
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def clean(self, *args, **kwargs):
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super().clean(*args, **kwargs)
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deadline = self.deadline
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today = datetime.today().date()
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if deadline < today:
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raise ValidationError(_("Deadline should be greater than today"))
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def get_raised_on(self):
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obj_id = self.raised_on
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if self.assigning_type == 'department':
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@@ -212,27 +212,10 @@
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</div>
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{% else %}
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<!-- start of empty page-->
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<div
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style="
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height: 70vh;
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display: flex;
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align-items: center;
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justify-content: center;
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"
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class=""
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>
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<div style="" class="oh-404">
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<img
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style="display: block; width: 150px; height: 150px; margin: 10px auto top:70% !importent"
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src="{% static 'images/ui/ticket.png' %}"
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class="mb-4"
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alt=""
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/>
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<h3 style="font-size: 20px" class="oh-404__subtitle">
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{% trans "There are no tickets at the moment." %}
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</h3>
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</div>
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</div>
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<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
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<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
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<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
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</div>
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<!-- end of empty page-->
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{% endif %}
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@@ -466,27 +449,10 @@
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</div>
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{% else %}
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<!-- start of empty page-->
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<div
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style="
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height: 70vh;
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display: flex;
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align-items: center;
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justify-content: center;
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"
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class=""
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>
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<div style="" class="oh-404">
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<img
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style="display: block; width: 150px; height: 150px; margin: 10px auto top:70% !importent"
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src="{% static 'images/ui/ticket.png' %}"
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class="mb-4"
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alt=""
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/>
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<h3 style="font-size: 20px" class="oh-404__subtitle">
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{% trans "There are no tickets at the moment." %}
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</h3>
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</div>
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</div>
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<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
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<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
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<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
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</div>
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<!-- end of empty page-->
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{% endif %}
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</div>
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@@ -703,27 +669,10 @@
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</div>
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{% else %}
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<!-- start of empty page-->
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<div
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style="
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height: 70vh;
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display: flex;
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align-items: center;
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justify-content: center;
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"
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class=""
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>
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<div style="" class="oh-404">
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<img
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style="display: block; width: 150px; height: 150px; margin: 10px auto top:70% !importent"
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src="{% static 'images/ui/ticket.png' %}"
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class="mb-4"
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alt=""
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/>
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<h3 style="font-size: 20px" class="oh-404__subtitle">
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{% trans "There are no tickets at the moment." %}
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</h3>
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</div>
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</div>
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<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
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<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
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<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
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</div>
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<!-- end of empty page-->
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{% endif %}
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</div>
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@@ -29,7 +29,13 @@
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<p class="oh-helpdesk__header-title">{{ticket.title}}</p>
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<span class="helpdesk__card-value me-3">
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<select name="status_update" class="oh-select w-100" onchange="updateStatus()">
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<select name="status_update" title='{% trans "Status" %}' class="oh-select" onchange="updateStatus()"
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style="
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width:190px;
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align-items: center;
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border: 1px solid #aaa;
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border-radius: 2px;
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">
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{% for status in ticket_status %}
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<option value="{{status.0}}" {% if status.0 == ticket.status %} selected {% endif %}>
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<span class="oh-dot oh-dot--small oh-dot--warning">{{status.1}}</span></option>
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@@ -273,11 +279,17 @@
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<span class="helpdesk__card-label">{% trans "Priority" %}</span>
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<span class="helpdesk__card-value" name="priority">
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{% if ticket.priority == 'high' %}
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<ion-icon name="star-sharp"></ion-icon> <ion-icon name="star-sharp"></ion-icon> <ion-icon name="star-sharp"></ion-icon>
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<img style="width:4%;" src="{% static 'images/ui/orange_star.png' %}"/>
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<img style="width:4%;" src="{% static 'images/ui/orange_star.png' %}"/>
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<img style="width:4%;" src="{% static 'images/ui/orange_star.png' %}"/>
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{% elif ticket.priority == 'medium' %}
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<ion-icon name="star-sharp"></ion-icon> <ion-icon name="star-sharp"></ion-icon>
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<img style="width:4%;" src="{% static 'images/ui/orange_star.png' %}"/>
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<img style="width:4%;" src="{% static 'images/ui/orange_star.png' %}"/>
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<img style="width:4%;" src="{% static 'images/ui/star.png' %}"/>
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{% elif ticket.priority == 'low' %}
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<ion-icon name="star-sharp"></ion-icon>
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<img style="width:4%;" src="{% static 'images/ui/orange_star.png' %}"/>
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<img style="width:4%;" src="{% static 'images/ui/star.png' %}"/>
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<img style="width:4%;" src="{% static 'images/ui/star.png' %}"/>
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{% endif %}
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</span>
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</li>
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@@ -311,7 +323,7 @@
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<div class="oh-helpdesk__card-body">
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<div class="oh-helpdesk__subcard">
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<div class="oh-helpdesk__subcard-header">
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<span class="oh-helpdesk__subcard-title">{% trans "Raised on" %}</span>
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<span class="oh-helpdesk__subcard-title">{% trans "Forward to" %}</span>
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{% if perms.helpdesk.changeticket or request.user.employee_get == ticket.employee_id %}
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<a
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hx-get="{% url 'ticket-change-raised-on' ticket.id %}"
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@@ -411,6 +423,8 @@
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</div>
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</div>
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<!-- start of create tag modal. -->
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<div id="addTagModal">
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<div id="addTagTarget">
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</div>
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@@ -447,9 +461,9 @@
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</div>
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</div>
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</div>
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<!-- end of create tag modal. -->
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<script>
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function showTag(){
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var title=$('#id_title').val()
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var color = $("#id_color").val()
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@@ -18,11 +18,119 @@
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{{form.as_p}}
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</form>
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<!-- start of create tag modal. -->
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<div id="addTagModal">
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<div id="addTagTarget">
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</div>
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</div>
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<div
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class="oh-modal"
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id="createTagModal"
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role="dialog"
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aria-labelledby="editDialogModal"
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aria-hidden="true"
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>
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<div class="oh-modal__dialog">
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<div class="oh-modal__dialog-header">
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<h2 class="oh-modal__dialog-title" id="editTitle">
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{% trans "Create Tag" %}
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</h2>
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<button style="order: none;
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background: none;
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font-size: 1.5rem;
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opacity: 0.7;
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position: absolute;
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top: 25px;
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right: 15px;
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cursor: pointer;
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-webkit-transition: all 0.3s ease-in-out;
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transition: all 0.3s ease-in-out;"
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aria-label="Close"
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onclick="event.stopPropagation(); $('#createTagModal').removeClass('oh-modal--show'); $('#id_tags option[value=\'create_new_tag\']').prop('selected', false);"
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>
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<ion-icon name="close-outline"></ion-icon>
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</button>
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</div>
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<div class="oh-modal__dialog-body" id="editTarget">
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<form
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onsubmit="saveTag();event.preventDefault();"
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>
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{% csrf_token %}
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<label class="oh-label">{% trans "Title" %}</label>
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<input type="text" name="title" maxlength="30" class="oh-input w-100" placeholder="Title" required="" id="id_tag_title">
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<label class="oh-label">{% trans "Color" %}</label>
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<input type="color" name="color" style="height:50px" maxlength="30" class="oh-input w-100" placeholder="Color" required="" id="id_tag_color">
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<input type="checkbox" name="is_active" class="oh-switch__checkbox" id="id_tag_is_active" checked style="display: none;">
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<button
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type="submit"
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class="oh-btn oh-btn--secondary mt-2 mr-0 oh-btn--w-100-resp"
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>
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{% trans "Save" %}
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</button>
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</form>
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</div>
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</div>
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</div>
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<!-- end of create tag modal. -->
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<!-- start of create ticket type modal. -->
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<div id="addTicketTypeModal">
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<div id="addTicketTypeTarget">
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</div>
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</div>
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<div
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class="oh-modal"
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id="createTicketTypeModal"
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role="dialog"
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aria-labelledby="editDialogModal"
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aria-hidden="true"
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>
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<div class="oh-modal__dialog">
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<div class="oh-modal__dialog-header">
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<h2 class="oh-modal__dialog-title" id="editTitle">
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{% trans "Create Ticket Type" %}
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</h2>
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<button class="oh-modal__close" aria-label="Close">
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<ion-icon name="close-outline"></ion-icon>
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</button>
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</div>
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<div class="oh-modal__dialog-body" id="editTarget">
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<form
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onsubmit="saveTicketType();event.preventDefault();"
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>
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{% csrf_token %}
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<label class="oh-label">{% trans "Title" %}</label>
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<input type="text" name="title" maxlength="30" class="oh-input w-100" placeholder="Title" required="" id="id_ticket_type_title">
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<label class="oh-label">{% trans "Type" %}</label>
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{{ t_type_form.type }}
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<label class="oh-label">{% trans "Prefix" %}</label>
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{{ t_type_form.prefix }}
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<input type="checkbox" name="is_active" class="oh-switch__checkbox" id="id_ticket_type_is_active" checked style="display: none;">
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<button
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type="submit"
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class="oh-btn oh-btn--secondary mt-2 mr-0 oh-btn--w-100-resp"
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>
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{% trans "Save" %}
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</button>
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</form>
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</div>
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</div>
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</div>
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<!-- end of create ticket type modal. -->
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<script>
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$(document).ready( function(){
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var assigning_type = $('#id_assigning_type').val();
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if (assigning_type) {
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$.ajax({
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type: "GET",
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@@ -75,5 +183,22 @@
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},
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});
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})
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$('#id_tags').change(function(){
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var selectedValues = $("#id_tags option:selected").map(function(){
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return $(this).val();
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}).get();
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// Check if 'create_new_tag' exists in the list
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if (selectedValues.includes('create_new_tag')) {
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$("#createTagModal").addClass("oh-modal--show");
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}
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})
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$('#id_ticket_type').change(function(){
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var selectedValues = $("#id_ticket_type").val()
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// Check if 'create_new_ticket_type' is selected
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if (selectedValues == 'create_new_ticket_type') {
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$("#createTicketTypeModal").addClass("oh-modal--show");
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}
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})
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})
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</script>
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@@ -43,16 +43,17 @@
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<div class="oh-sticky-table__th">{% trans "Title" %}</div>
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<div class="oh-sticky-table__th">{% trans "Owner" %}</div>
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<div class="oh-sticky-table__th">{% trans "Type" %}</div>
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<div class="oh-sticky-table__th">{% trans "Raised on" %}</div>
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<div class="oh-sticky-table__th">{% trans "Forward to" %}</div>
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<div class="oh-sticky-table__th">{% trans "Assigned to" %}</div>
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<div class="oh-sticky-table__th">{% trans "Status" %}</div>
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<div class="oh-sticky-table__th">{% trans "Priority" %}</div>
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<div class="oh-sticky-table__th">{% trans "Tags" %}</div>
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<div class="oh-sticky-table__th">{% trans "Actions" %}</div>
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</div>
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</div>
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<div class="oh-sticky-table__tbody">
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{% for ticket in my_ticket_list.list %}
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<div class="oh-sticky-table__tr" >
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<div class="oh-sticky-table__tr" onclick="window.location.href = `{% url 'ticket-detail' ticket.id %}`">
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<div class="oh-sticky-table__sd {% if ticket.priority == 'high' %}row-status--red
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{% elif ticket.priority == 'medium' %}row-status--orange
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{% elif ticket.priority == 'low' %}row-status--blue{% endif %}"
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@@ -85,6 +86,21 @@
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<div class="oh-sticky-table__td">{{ticket.get_raised_on}}</div>
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<div class="oh-sticky-table__td">{{ticket.assigned_to.all|join:" , "}}</div>
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<div class="oh-sticky-table__td">{{ticket.get_status_display}}</div>
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<div class="oh-sticky-table__td">
|
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{% if ticket.priority == 'high' %}
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<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
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<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
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<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
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{% elif ticket.priority == 'medium' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% elif ticket.priority == 'low' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% endif %}
|
||||
</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td" onclick="event.stopPropagation()">
|
||||
<div class="oh-btn-group">
|
||||
@@ -201,27 +217,10 @@
|
||||
</div>
|
||||
{% else %}
|
||||
<!-- start of empty page-->
|
||||
<div
|
||||
style="
|
||||
height: 70vh;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
"
|
||||
class=""
|
||||
>
|
||||
<div style="" class="oh-404">
|
||||
<img
|
||||
style="display: block; width: 150px; height: 150px; margin: 10px auto"
|
||||
src="{% static 'images/ui/ticket.png' %}"
|
||||
class="mb-4"
|
||||
alt=""
|
||||
/>
|
||||
<h3 style="font-size: 20px" class="oh-404__subtitle">
|
||||
{% trans "There are no tickets at the moment." %}
|
||||
</h3>
|
||||
</div>
|
||||
</div>
|
||||
<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
|
||||
<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
|
||||
<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
|
||||
</div>
|
||||
<!-- end of empty page-->
|
||||
{% endif %}
|
||||
</div>
|
||||
@@ -264,16 +263,17 @@
|
||||
<div class="oh-sticky-table__th">{% trans "Title" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Owner" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Type" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Raised on" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Forward to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Assigned to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Status" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Priority" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Tags" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Actions" %}</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="oh-sticky-table__tbody">
|
||||
{% for ticket in allocated_tickets_list.list %}
|
||||
<div class="oh-sticky-table__tr" >
|
||||
<div class="oh-sticky-table__tr" onclick="window.location.href = `{% url 'ticket-detail' ticket.id %}`">
|
||||
<div class="oh-sticky-table__sd {% if ticket.priority == 'high' %}row-status--red
|
||||
{% elif ticket.priority == 'medium' %}row-status--orange
|
||||
{% elif ticket.priority == 'low' %}row-status--blue{% endif %}"
|
||||
@@ -306,6 +306,21 @@
|
||||
<div class="oh-sticky-table__td">{{ticket.get_raised_on}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.assigned_to.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.get_status_display}}</div>
|
||||
<div class="oh-sticky-table__td">
|
||||
{% if ticket.priority == 'high' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
{% elif ticket.priority == 'medium' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% elif ticket.priority == 'low' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% endif %}
|
||||
</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td" onclick="event.stopPropagation()">
|
||||
<div class="oh-btn-group">
|
||||
@@ -422,27 +437,10 @@
|
||||
</div>
|
||||
{% else %}
|
||||
<!-- start of empty page-->
|
||||
<div
|
||||
style="
|
||||
height: 70vh;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
"
|
||||
class=""
|
||||
>
|
||||
<div style="" class="oh-404">
|
||||
<img
|
||||
style="display: block; width: 150px; height: 150px; margin: 10px auto"
|
||||
src="{% static 'images/ui/ticket.png' %}"
|
||||
class="mb-4"
|
||||
alt=""
|
||||
/>
|
||||
<h3 style="font-size: 20px" class="oh-404__subtitle">
|
||||
{% trans "There are no tickets at the moment." %}
|
||||
</h3>
|
||||
</div>
|
||||
</div>
|
||||
<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
|
||||
<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
|
||||
<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
|
||||
</div>
|
||||
<!-- end of empty page-->
|
||||
{% endif %}
|
||||
</div>
|
||||
@@ -484,16 +482,17 @@
|
||||
<div class="oh-sticky-table__th">{% trans "Title" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Owner" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Type" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Raised on" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Forward to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Assigned to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Status" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Priority" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Tags" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Actions" %}</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="oh-sticky-table__tbody">
|
||||
{% for ticket in all_tickets_list.list %}
|
||||
<div class="oh-sticky-table__tr" >
|
||||
<div class="oh-sticky-table__tr" onclick="window.location.href = `{% url 'ticket-detail' ticket.id %}`" >
|
||||
<div class="oh-sticky-table__sd {% if ticket.priority == 'high' %}row-status--red
|
||||
{% elif ticket.priority == 'medium' %}row-status--orange
|
||||
{% elif ticket.priority == 'low' %}row-status--blue{% endif %}"
|
||||
@@ -526,6 +525,21 @@
|
||||
<div class="oh-sticky-table__td">{{ticket.get_raised_on}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.assigned_to.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.get_status_display}}</div>
|
||||
<div class="oh-sticky-table__td">
|
||||
{% if ticket.priority == 'high' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
{% elif ticket.priority == 'medium' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% elif ticket.priority == 'low' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% endif %}
|
||||
</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td" onclick="event.stopPropagation()">
|
||||
<div class="oh-btn-group">
|
||||
@@ -642,27 +656,10 @@
|
||||
</div>
|
||||
{% else %}
|
||||
<!-- start of empty page-->
|
||||
<div
|
||||
style="
|
||||
height: 70vh;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
"
|
||||
class=""
|
||||
>
|
||||
<div style="" class="oh-404">
|
||||
<img
|
||||
style="display: block; width: 150px; height: 150px; margin: 10px auto"
|
||||
src="{% static 'images/ui/ticket.png' %}"
|
||||
class="mb-4"
|
||||
alt=""
|
||||
/>
|
||||
<h3 style="font-size: 20px" class="oh-404__subtitle">
|
||||
{% trans "There are no tickets at the moment." %}
|
||||
</h3>
|
||||
</div>
|
||||
</div>
|
||||
<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
|
||||
<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
|
||||
<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
|
||||
</div>
|
||||
<!-- end of empty page-->
|
||||
{% endif %}
|
||||
</div>
|
||||
|
||||
@@ -20,21 +20,23 @@
|
||||
<div class="oh-sticky-table__th">{% trans "Title" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Owner" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Type" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Raised on" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Forward to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Assigned to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Status" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Priority" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Tags" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Actions" %}</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="oh-sticky-table__tbody">
|
||||
{% for ticket in my_tickets %}
|
||||
<div class="oh-sticky-table__tr" >
|
||||
<div class="oh-sticky-table__tr" onclick="window.location.href = `{% url 'ticket-detail' ticket.id %}`" >
|
||||
<div class="oh-sticky-table__sd {% if ticket.status == 'new' %}row-status--blue
|
||||
{% elif ticket.status == 'in_progress' %}row-status--orange
|
||||
{% elif ticket.status == 'resolved' %}row-status--yellowgreen
|
||||
{% elif ticket.status == 'on_hold' %}row-status--red
|
||||
{% elif ticket.status == 'canceled' %}row-status--grey{% endif %}"
|
||||
onclick="event.stopPropagation()"
|
||||
>
|
||||
<div class="centered-div">
|
||||
<input
|
||||
@@ -64,6 +66,22 @@
|
||||
<div class="oh-sticky-table__td">{{ticket.get_raised_on}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.assigned_to.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.get_status_display}}</div>
|
||||
<div class="oh-sticky-table__td">
|
||||
{% if ticket.priority == 'high' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
{% elif ticket.priority == 'medium' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% elif ticket.priority == 'low' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% endif %}
|
||||
</div>
|
||||
|
||||
<div class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td" onclick="event.stopPropagation()">
|
||||
<div class="oh-btn-group">
|
||||
@@ -172,27 +190,10 @@
|
||||
</div>
|
||||
{% else %}
|
||||
<!-- start of empty page-->
|
||||
<div
|
||||
style="
|
||||
height: 70vh;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
"
|
||||
class=""
|
||||
>
|
||||
<div style="" class="oh-404">
|
||||
<img
|
||||
style="display: block; width: 150px; height: 150px; margin: 10px auto top:70% !importent"
|
||||
src="{% static 'images/ui/ticket.png' %}"
|
||||
class="mb-4"
|
||||
alt=""
|
||||
/>
|
||||
<h3 style="font-size: 20px" class="oh-404__subtitle">
|
||||
{% trans "There are no tickets at the moment." %}
|
||||
</h3>
|
||||
</div>
|
||||
</div>
|
||||
<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
|
||||
<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
|
||||
<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
|
||||
</div>
|
||||
<!-- end of empty page-->
|
||||
{% endif %}
|
||||
</div>
|
||||
@@ -215,9 +216,10 @@
|
||||
<div class="oh-sticky-table__th">{% trans "Title" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Owner" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Type" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Raised on" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Forward to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Assigned to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Status" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Priority" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Tags" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Actions" %}</div>
|
||||
<div class="oh-sticky-table__th"></div>
|
||||
@@ -225,12 +227,13 @@
|
||||
</div>
|
||||
<div class="oh-sticky-table__tbody">
|
||||
{% for ticket in allocated_tickets %}
|
||||
<div class="oh-sticky-table__tr" >
|
||||
<div class="oh-sticky-table__tr" onclick="window.location.href = `{% url 'ticket-detail' ticket.id %}`" >
|
||||
<div class="oh-sticky-table__sd {% if ticket.status == 'new' %}row-status--blue
|
||||
{% elif ticket.status == 'in_progress' %}row-status--orange
|
||||
{% elif ticket.status == 'resolved' %}row-status--yellowgreen
|
||||
{% elif ticket.status == 'on_hold' %}row-status--red
|
||||
{% elif ticket.status == 'canceled' %}row-status--grey{% endif %}"
|
||||
onclick="event.stopPropagation()"
|
||||
>
|
||||
<div class="centered-div">
|
||||
<input
|
||||
@@ -260,6 +263,21 @@
|
||||
<div class="oh-sticky-table__td">{{ticket.get_raised_on}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.assigned_to.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.get_status_display}}</div>
|
||||
<div class="oh-sticky-table__td">
|
||||
{% if ticket.priority == 'high' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
{% elif ticket.priority == 'medium' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% elif ticket.priority == 'low' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% endif %}
|
||||
</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td" onclick="event.stopPropagation()">
|
||||
<div class="oh-btn-group" style="border:none">
|
||||
@@ -390,27 +408,10 @@
|
||||
</div>
|
||||
{% else %}
|
||||
<!-- start of empty page-->
|
||||
<div
|
||||
style="
|
||||
height: 70vh;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
"
|
||||
class=""
|
||||
>
|
||||
<div style="" class="oh-404">
|
||||
<img
|
||||
style="display: block; width: 150px; height: 150px; margin: 10px auto"
|
||||
src="{% static 'images/ui/ticket.png' %}"
|
||||
class="mb-4"
|
||||
alt=""
|
||||
/>
|
||||
<h3 style="font-size: 20px" class="oh-404__subtitle">
|
||||
{% trans "There are no tickets at the moment." %}
|
||||
</h3>
|
||||
</div>
|
||||
</div>
|
||||
<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
|
||||
<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
|
||||
<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
|
||||
</div>
|
||||
<!-- end of empty page-->
|
||||
{% endif %}
|
||||
</div>
|
||||
@@ -433,21 +434,23 @@
|
||||
<div class="oh-sticky-table__th">{% trans "Title" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Owner" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Type" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Raised on" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Forward to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Assigned to" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Status" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Priority" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Tags" %}</div>
|
||||
<div class="oh-sticky-table__th">{% trans "Actions" %}</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="oh-sticky-table__tbody">
|
||||
{% for ticket in all_tickets %}
|
||||
<div class="oh-sticky-table__tr" >
|
||||
<div class="oh-sticky-table__tr" onclick="window.location.href = `{% url 'ticket-detail' ticket.id %}`">
|
||||
<div class="oh-sticky-table__sd {% if ticket.status == 'new' %}row-status--blue
|
||||
{% elif ticket.status == 'in_progress' %}row-status--orange
|
||||
{% elif ticket.status == 'resolved' %}row-status--yellowgreen
|
||||
{% elif ticket.status == 'on_hold' %}row-status--red
|
||||
{% elif ticket.status == 'canceled' %}row-status--grey{% endif %}"
|
||||
onclick="event.stopPropagation()"
|
||||
>
|
||||
<div class="centered-div">
|
||||
<input
|
||||
@@ -477,6 +480,21 @@
|
||||
<div class="oh-sticky-table__td">{{ticket.get_raised_on}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.assigned_to.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.get_status_display}}</div>
|
||||
<div class="oh-sticky-table__td">
|
||||
{% if ticket.priority == 'high' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
{% elif ticket.priority == 'medium' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% elif ticket.priority == 'low' %}
|
||||
<img style="width:15%;" src="{% static 'images/ui/orange_star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
<img style="width:15%;" src="{% static 'images/ui/star.png' %}"/>
|
||||
{% endif %}
|
||||
</div>
|
||||
<div class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
|
||||
<div class="oh-sticky-table__td" onclick="event.stopPropagation()">
|
||||
<div class="oh-btn-group">
|
||||
@@ -584,27 +602,10 @@
|
||||
</div>
|
||||
{% else %}
|
||||
<!-- start of empty page-->
|
||||
<div
|
||||
style="
|
||||
height: 70vh;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
"
|
||||
class=""
|
||||
>
|
||||
<div style="" class="oh-404">
|
||||
<img
|
||||
style="display: block; width: 150px; height: 150px; margin: 10px auto"
|
||||
src="{% static 'images/ui/ticket.png' %}"
|
||||
class="mb-4"
|
||||
alt=""
|
||||
/>
|
||||
<h3 style="font-size: 20px" class="oh-404__subtitle">
|
||||
{% trans "There are no tickets at the moment." %}
|
||||
</h3>
|
||||
</div>
|
||||
</div>
|
||||
<div style="display: flex; flex-direction: column; justify-content: center; align-items: center; height: 100%;">
|
||||
<img style="display: block; width: 15%; margin: 20px auto; filter: opacity(0.5);" src="{% static 'images/ui/ticket.png' %}" class="" alt="Page not found. 404." />
|
||||
<h5 class="oh-404__subtitle">{% trans "There are no tickets at the moment." %}</h5>
|
||||
</div>
|
||||
<!-- end of empty page-->
|
||||
{% endif %}
|
||||
</div>
|
||||
|
||||
@@ -131,7 +131,7 @@
|
||||
{% trans "My Tickets" %}
|
||||
</li>
|
||||
<li class="oh-tabs__tab" data-target="#tab_2">
|
||||
{% trans "Allocated Tickets" %}
|
||||
{% trans "Suggested Tickets" %}
|
||||
</li>
|
||||
{% if request.user|is_reportingmanager %}
|
||||
<li class="oh-tabs__tab" data-target="#tab_3">
|
||||
@@ -232,6 +232,57 @@
|
||||
$(".ticket-view-type").attr("hx-vals", hxVals);
|
||||
});
|
||||
});
|
||||
function saveTag(){
|
||||
var title=$('#id_tag_title').val()
|
||||
var color = $("#id_tag_color").val()
|
||||
var is_active = $("#id_tag_is_active").val()
|
||||
$.ajax({
|
||||
type: "post",
|
||||
url: `/helpdesk/ticket-create-tag`,
|
||||
data: {
|
||||
csrfmiddlewaretoken: getCookie("csrftoken"),
|
||||
"title": title,
|
||||
"color":color,
|
||||
"is_active":is_active,
|
||||
},
|
||||
success: function (response) {
|
||||
if (response.errors === "no_error") {
|
||||
var newOption = $('<option selected></option>').val(response.tag_id).text(response.title)
|
||||
$("#createTagModal").removeClass("oh-modal--show");
|
||||
$("#id_tags option[value='create_new_tag']").before(newOption);
|
||||
$("#id_tags option[value='create_new_tag']").prop('selected',false)
|
||||
{% comment %} updateTag() {% endcomment %}
|
||||
}
|
||||
}
|
||||
});
|
||||
}
|
||||
function saveTicketType(){
|
||||
var title=$('#id_ticket_type_title').val()
|
||||
var type = $("#id_type").val()
|
||||
var prefix = $("#id_prefix").val()
|
||||
var is_active = $("#id_ticket_type_is_active").val()
|
||||
$.ajax({
|
||||
type: "post",
|
||||
url: "{% url 'ticket-type-create' %}?ajax=True",
|
||||
data: {
|
||||
csrfmiddlewaretoken: getCookie("csrftoken"),
|
||||
"title": title,
|
||||
"type":type,
|
||||
'prefix':prefix,
|
||||
"is_active":is_active,
|
||||
},
|
||||
success: function (response) {
|
||||
if (response.errors === "no_error") {
|
||||
var newOption = $('<option selected></option>').val(response.ticket_id).text(response.title)
|
||||
$("#createTicketTypeModal").removeClass("oh-modal--show");
|
||||
$("#id_ticket_type option[value='create_new_ticket_type']").before(newOption);
|
||||
$("#id_ticket_type option[value='create_new_ticket_type']").prop('selected',false)
|
||||
{% comment %} updateTag() {% endcomment %}
|
||||
}
|
||||
}
|
||||
});
|
||||
}
|
||||
|
||||
</script>
|
||||
|
||||
{% endblock %}
|
||||
@@ -9,7 +9,7 @@ from base.methods import filtersubordinates, get_key_instances, get_pagination
|
||||
from base.models import Department, JobPosition, Tags
|
||||
from employee.models import Employee
|
||||
from helpdesk.filter import FAQCategoryFilter, FAQFilter,TicketFilter, TicketReGroup
|
||||
from helpdesk.forms import AttachmentForm, CommentForm, DepartmentManagerCreateForm, FAQCategoryForm, FAQForm,TicketForm, TicketRaisedOnForm, TicketTagForm ,TicketAssigneesForm
|
||||
from helpdesk.forms import AttachmentForm, CommentForm, DepartmentManagerCreateForm, FAQCategoryForm, FAQForm,TicketForm, TicketRaisedOnForm, TicketTagForm ,TicketAssigneesForm, TicketTypeForm
|
||||
from django.utils.translation import gettext as _
|
||||
from django.contrib import messages
|
||||
from django.db.models import ProtectedError
|
||||
@@ -402,9 +402,13 @@ def ticket_create(request):
|
||||
status = request.GET.get('status')
|
||||
form = TicketForm(initial={'status':status})
|
||||
if request.method == "POST":
|
||||
form = TicketForm(request.POST)
|
||||
if form.is_valid():
|
||||
form = TicketForm(request.POST,request.FILES)
|
||||
if form.is_valid():
|
||||
ticket = form.save()
|
||||
attachments = form.files.getlist('attachment')
|
||||
for attachment in attachments:
|
||||
attachment_instance= Attachment(file=attachment,ticket=ticket)
|
||||
attachment_instance.save()
|
||||
mail_thread = TicketSendThread(request, ticket, type="create")
|
||||
mail_thread.start()
|
||||
messages.success(
|
||||
@@ -431,6 +435,7 @@ def ticket_create(request):
|
||||
return HttpResponse("<script>window.location.reload()</script>")
|
||||
context = {
|
||||
'form': form,
|
||||
't_type_form':TicketTypeForm(),
|
||||
}
|
||||
return render(request, "helpdesk/ticket/ticket_form.html", context)
|
||||
|
||||
@@ -452,9 +457,13 @@ def ticket_update(request,ticket_id):
|
||||
ticket = Ticket.objects.get(id=ticket_id)
|
||||
form = TicketForm(instance=ticket)
|
||||
if request.method == "POST":
|
||||
form = TicketForm(request.POST,instance=ticket)
|
||||
form = TicketForm(request.POST,request.FILES,instance=ticket)
|
||||
if form.is_valid():
|
||||
form.save()
|
||||
ticket = form.save()
|
||||
attachments = form.files.getlist('attachment')
|
||||
for attachment in attachments:
|
||||
attachment_instance= Attachment(file=attachment,ticket=ticket)
|
||||
attachment_instance.save()
|
||||
messages.success(
|
||||
request, _('The Ticket updated successfully.')
|
||||
)
|
||||
@@ -729,8 +738,11 @@ def ticket_detail(request,ticket_id,**kwargs):
|
||||
context=context
|
||||
)
|
||||
@login_required
|
||||
@owner_can_enter("perms.helpdesk.helpdesk_changeticket", Ticket)
|
||||
# @owner_can_enter("perms.helpdesk.helpdesk_changeticket", Ticket)
|
||||
def ticket_update_tag(request):
|
||||
"""
|
||||
method to update the tags of ticket
|
||||
"""
|
||||
data = request.GET
|
||||
ticket = Ticket.objects.get(id=data['ticketId'])
|
||||
tagids = data.getlist('selectedValues[]')
|
||||
@@ -807,6 +819,7 @@ def create_tag(request):
|
||||
"""
|
||||
This is an ajax method to return json response to create tag in the change tag form.
|
||||
"""
|
||||
|
||||
if request.method == "POST":
|
||||
form = TagsForm(request.POST)
|
||||
|
||||
|
||||
BIN
static/images/ui/orange_star.png
Normal file
BIN
static/images/ui/orange_star.png
Normal file
Binary file not shown.
|
After Width: | Height: | Size: 13 KiB |
BIN
static/images/ui/star.png
Normal file
BIN
static/images/ui/star.png
Normal file
Binary file not shown.
|
After Width: | Height: | Size: 14 KiB |
Reference in New Issue
Block a user