[ADD] HELPDESK: Added kanban view for helpdesk

helpdesk/cbv/pipeline.py

@@ -5,6 +5,7 @@ from base.methods import is_reportingmanager
 from helpdesk.filter import TicketFilter, TicketReGroup
 from helpdesk.models import TICKET_STATUS, Ticket
 from horilla_views.cbv_methods import login_required
+from horilla_views.generic.cbv.kanban import HorillaKanbanView
 from horilla_views.generic.cbv.pipeline import Pipeline
 from horilla_views.generic.cbv.views import (
     HorillaListView,
@@ -39,6 +40,7 @@ class TicketPipelineNav(HorillaNavView):
     filter_body_template = "cbv/pipeline/ticket_filter_form.html"
     filter_instance = TicketFilter()
     filter_form_context_name = "form"
+
     group_by_fields = [
         ("employee_id", "Owner"),
         ("ticket_type", "Ticket Type"),
@@ -48,6 +50,7 @@ class TicketPipelineNav(HorillaNavView):
         ("assigned_to", "Assigner"),
         ("employee_id__employee_work_info__company_id", "Company"),
     ]
+
     actions = [
         {
             "action": "Archive",
@@ -88,6 +91,25 @@ class TicketPipelineNav(HorillaNavView):
             data-target="#objectCreateModal"
         """
 
+        self.view_types = [
+            {
+                "type": "list",
+                "icon": "list-outline",
+                "url": f'{reverse_lazy("ticket-tab")}?view_type=list',
+                "attrs": f"""
+                    title ='List'
+                """,
+            },
+            {
+                "type": "card",
+                "icon": "grid-outline",
+                "url": f'{reverse_lazy("ticket-tab")}?view_type=card',
+                "attrs": f"""
+                    title ='Card'
+                """,
+            },
+        ]
+
 
 @method_decorator(login_required, name="dispatch")
 class TicketTabView(HorillaTabView):
@@ -98,16 +120,21 @@ class TicketTabView(HorillaTabView):
     def __init__(self, **kwargs):
         super().__init__(**kwargs)
 
+        view_type = self.request.GET.get("view_type", "list")
+        url = reverse("ticket-tab-card")
+        if view_type == "list":
+            url = reverse("ticket-tab-list")
+
         self.tabs = [
             {
                 "title": "My Tickets",
                 # "url":f'{ reverse("ticket-pipeline-view")}?ticket_tab=my_tickets&',
-                "url": f'{ reverse("ticket-tab-list")}?ticket_tab=my_tickets&',
+                "url": f"{url}?ticket_tab=my_tickets",
             },
             {
                 "title": "Suggested Tickets",
                 # "url":f'{ reverse("ticket-pipeline-view")}?ticket_tab=suggested_tickets&',
-                "url": f'{ reverse("ticket-tab-list")}?ticket_tab=suggested_tickets&',
+                "url": f"{url}?ticket_tab=suggested_tickets",
             },
         ]
 
@@ -118,7 +145,7 @@ class TicketTabView(HorillaTabView):
                 {
                     "title": "All Tickets",
                     # "url":f'{ reverse("ticket-pipeline-view")}?ticket_tab=all_tickets&',
-                    "url": f'{ reverse("ticket-tab-list")}?ticket_tab=all_tickets&',
+                    "url": f"{url}?ticket_tab=all_tickets",
                 }
             )
 
@@ -167,6 +194,7 @@ class TicketListView(HorillaListView):
 
     model = Ticket
     filter_class = TicketFilter
+    filter_keys_to_remove = ["ticket_tab", "view_type"]
     # custom_empty_template = "cbv/pipeline/empty_list.html"
     bulk_update_fields = [
         "ticket_type",
@@ -197,6 +225,9 @@ class TicketListView(HorillaListView):
 
     def get_queryset(self):
         queryset = super().get_queryset()
+        if self.request.GET.get("is_active") != "false":
+            self.queryset = self.queryset.filter(is_active=True)
+
         ticket_tab = self.request.GET.get("ticket_tab", "my_tickets")
         if ticket_tab == "my_tickets":
             return queryset.filter(employee_id=self.request.user.employee_get)
@@ -227,3 +258,64 @@ class TicketListView(HorillaListView):
 
         elif ticket_tab == "all_tickets":
             return queryset.all()
+
+
+class TicketCardView(HorillaKanbanView):
+    model = Ticket
+    filter_class = TicketFilter
+    group_key = "status"
+    records_per_page = 10
+    show_kanban_confirmation = False
+    filter_keys_to_remove = ["ticket_tab", "view_type"]
+
+    details = {
+        "title": "{title} ({ticket_type__prefix}-{pk})",
+        "Owner": "{employee_id__get_full_name}",
+        "Priority": "{get_priority_stars}",
+    }
+
+    kanban_attrs = """
+        onclick="window.location.href = `{get_ticket_detail_url}`"
+    """
+
+    action_method = "kanban_action_method"
+
+    def get_queryset(self):
+        self.queryset = super().get_queryset()
+        if self.request.GET.get("is_active") != "false":
+            self.queryset = self.queryset.filter(is_active=True)
+
+        ticket_tab = self.request.GET.get("ticket_tab", "my_tickets")
+
+        if ticket_tab == "my_tickets":
+            self.queryset = self.queryset.filter(
+                employee_id=self.request.user.employee_get
+            )
+            return self.queryset
+
+        elif ticket_tab == "suggested_tickets":
+            employee = self.request.user.employee_get
+            qs_cpy = self.queryset
+            queryset = self.queryset.none()
+            if hasattr(employee, "employee_work_info"):
+                work_info = employee.employee_work_info
+                department = work_info.department_id
+                job_position = work_info.job_position_id
+
+                if department:
+                    queryset |= qs_cpy.filter(
+                        raised_on=department.id, assigning_type="department"
+                    )
+
+                if job_position:
+                    queryset |= qs_cpy.filter(
+                        raised_on=job_position.id, assigning_type="job_position"
+                    )
+
+            queryset |= qs_cpy.filter(
+                raised_on=employee.id, assigning_type="individual"
+            )
+            self.queryset = queryset.distinct()
+            return self.queryset
+
+        return self.queryset

helpdesk/models.py

@@ -329,6 +329,20 @@ class Ticket(HorillaModel):
             {"ticket": self, "tab": tab_name, "claim_request": claim_request},
         )
 
+    def kanban_action_method(self):
+        """
+        This method is used to get the ticket kanban actions
+        """
+        request = getattr(_thread_locals, "request", None)
+        tab_name = request.GET.get("ticket_tab", "my_tickets")
+        claim_request = self.claimrequest_set.filter(
+            employee_id=request.user.employee_get
+        ).first()
+        return render_template(
+            "cbv/pipeline/kanban_action_method.html",
+            {"ticket": self, "tab": tab_name, "claim_request": claim_request},
+        )
+
     def get_status_col(self):
         """
         This method is used to get the status column
@@ -461,7 +475,7 @@ class Attachment(HorillaModel):
     def save(self, *args, **kwargs):
         self.get_file_format()
 
-        super().save(self, *args, **kwargs)
+        super().save(*args, **kwargs)
 
     def __str__(self):
         return os.path.basename(self.file.name)

helpdesk/templates/cbv/pipeline/kanban_action_method.html

@@ -0,0 +1,94 @@
+{% load static i18n helpdeskfilters %}
+{% if tab != 'my_tickets' %}
+    {% if perms.helpdesk.change_ticket or perms.helpdesk.change_claimrequest or request.user.employee_get|is_department_manager:ticket %}
+        <li>
+            <p
+                class="w-full text-left px-3 py-1 hover:text-primary-600 font-semibold"
+            >
+                <a 
+                    hx-get = "{% url "view-ticket-claim-request" ticket.id %}"
+                    hx-target="#objectDetailsModalTarget"
+                    data-toggle="oh-modal-toggle"
+                    data-target="#objectDetailsModal"
+                >
+                    {% trans "Claim Requests" %}
+                </a>
+            </p>
+        </li>
+    {% else %}
+        {% if claim_request or request.user.employee_get in ticket.assigned_to.all %}
+        {% else %}
+                <li>
+                    <p
+                        class="w-full text-left px-3 py-1 hover:text-primary-600 font-semibold"
+                    >
+                        <a 
+                            href = "{% url 'claim-ticket' ticket.id %}"
+                        >
+                            {% trans "Claim" %}
+                        </a>
+                    </p>
+                </li>
+        {% endif %}
+    {% endif %}
+{% endif %}
+
+{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
+    <li>
+        <p
+            class="w-full text-left px-3 py-1 hover:text-primary-600 font-semibold"
+        >
+            <a 
+                hx-get = "{% url 'ticket-update' ticket.id %}"
+                hx-target="#objectCreateModalTarget"
+                data-toggle="oh-modal-toggle"
+                data-target="#objectCreateModal"
+            >
+                {% trans "Edit" %}
+            </a>
+        </p>
+    </li>
+{% endif %}
+
+{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
+    <li>
+        <p
+            class="w-full text-left px-3 py-1 hover:text-primary-600 font-semibold"
+        >
+            <a 
+                hx-get = "{% url 'ticket-archive' ticket.id %}"
+                hx-swap = "outerHTML"
+                {% if ticket.is_active %}
+                hx-confirm = "Do you want to archive this ticket?"
+                {% else %}
+                    hx-confirm = "Do you want to Un-archive this ticket?"
+                {% endif %}
+                hx-on-htmx-after-request="$('.reload-record').click()"
+            >
+                {% if ticket.is_active %}
+                    {% trans "Archive" %}
+                {% else %}
+                    {% trans 'Un-archive' %}
+                {% endif %}
+            </a>
+        </p>
+    </li>
+{% endif %}
+
+
+{% if perms.helpdesk.delete_ticket %}
+    {% if ticket.status == 'new' %}
+        <li>
+            <p
+                class="w-full text-left px-3 py-1 hover:text-primary-600 font-semibold"
+            >
+                <a 
+                    href = "{% url 'ticket-delete' ticket.id %}"
+                    onsubmit="return confirm('{% trans 'Are you sure you want to delete	this Ticket?' %}');"
+                >
+                    {% trans 'Delete' %}
+                </a>
+            </p>
+        </li>
+    {% endif %}
+{% endif %}

helpdesk/templates/cbv/pipeline/ticket_section_view.html

@@ -1,10 +1,30 @@
+{% extends "index.html" %}
 {% load static i18n %}
-{% include "generic/horilla_section.html" %}
+{% block content %}
+    {% include "generic/components.html" %}
 
-<div
-    class="oh-checkpoint-badge mb-2"
-    id="selectedTickets"
-    data-ids="[]"
-    data-clicked=""
-    style="display: none"
-></div>
+    {% for path in script_static_paths %}
+        <script src="{% static path %}"></script>
+    {% endfor %}
+
+    <div
+        class="oh-checkpoint-badge mb-2"
+        id="selectedInstances"
+        data-ids="[]"
+        data-clicked=""
+        style="display: none"
+    ></div>
+
+    {% if nav_url %}
+        <div hx-get="{{nav_url}}?{{request.GET.urlencode}}" hx-trigger="load">
+            <div class="mt-5 oh-wrapper animated-background" style="height: 80px"></div>
+        </div>
+    {% endif %}
+
+    {% if view_url %}
+        <div class="oh-wrapper" id="pipelineContainer">
+            <div class="mt-4 animated-background" style="height: 600px"></div>
+        </div>
+    {% endif %}
+
+{% endblock content %}

helpdesk/urls.py

@@ -77,6 +77,7 @@ urlpatterns = [
     path("get-ticket-tabs", pipeline.TicketTabView.as_view(), name="get-ticket-tabs"),
     path("ticket-tab/", pipeline.TicketTabView.as_view(), name="ticket-tab"),
     path("ticket-tab-list/", pipeline.TicketListView.as_view(), name="ticket-tab-list"),
+    path("ticket-tab-card/", pipeline.TicketCardView.as_view(), name="ticket-tab-card"),
     # path("ticket-pipeline-view/", pipeline.TicketPipelineTabView.as_view(), name="ticket-pipeline-view"),
     path(
         "ticket-create",
@@ -246,4 +247,9 @@ urlpatterns = [
         name="delete-ticket-document",
     ),
     path("load-faqs/", views.load_faqs, name="load-faqs"),
+    path(
+        "ticket-file-upload/<int:id>/",
+        views.ticket_file_upload,
+        name="ticket-file-upload",
+    ),
 ]

helpdesk/views.py

@@ -1863,3 +1863,25 @@ def load_faqs(request):
             "catagories": category_lookup,
         },
     )
+
+
+@login_required
+@hx_request_required
+def ticket_file_upload(request, id):
+    """
+    This function is used to upload files to the ticket.
+    """
+    ticket = Ticket.objects.get(id=id)
+    if request.method == "POST":
+        files = request.FILES.getlist("file")
+
+        for file in files:
+            a_form = AttachmentForm({"file": file, "ticket": ticket, "comment": None})
+            a_form.save()
+        messages.success(request, _("File(s) uploaded successfully."))
+
+    return render(
+        request,
+        "helpdesk/ticket/ticket_detail.html",
+        {"ticket": ticket, "attachments": ticket.ticket_attachment.all()},
+    )