342 lines
10 KiB
Python
342 lines
10 KiB
Python
from typing import Any
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from django.urls import reverse, reverse_lazy
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from django.utils.decorators import method_decorator
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from base.methods import filtersubordinates, is_reportingmanager
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from helpdesk.filter import TicketFilter, TicketReGroup
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from helpdesk.models import TICKET_STATUS, Ticket
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from horilla_views.cbv_methods import login_required
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from horilla_views.generic.cbv.kanban import HorillaKanbanView
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from horilla_views.generic.cbv.pipeline import Pipeline
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from horilla_views.generic.cbv.views import (
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HorillaListView,
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HorillaNavView,
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HorillaSectionView,
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HorillaTabView,
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)
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@method_decorator(login_required, name="dispatch")
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class TicketPipelineView(HorillaSectionView):
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"""
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Offboarding Pipeline View
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"""
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nav_url = reverse_lazy("ticket-pipeline-nav")
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view_url = reverse_lazy("get-ticket-tabs")
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view_container_id = "pipelineContainer"
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script_static_paths = ["tickets/action.js"]
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template_name = "cbv/pipeline/ticket_section_view.html"
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@method_decorator(login_required, name="dispatch")
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class TicketPipelineNav(HorillaNavView):
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"""
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Offboarding Pipeline Navigation View
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"""
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nav_title = "Tickets"
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search_swap_target = "#pipelineContainer"
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search_url = reverse_lazy("ticket-tab")
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filter_body_template = "cbv/pipeline/ticket_filter_form.html"
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filter_instance = TicketFilter()
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filter_form_context_name = "form"
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group_by_fields = [
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("employee_id", "Owner"),
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("ticket_type", "Ticket Type"),
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("status", "Status"),
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("priority", "Priority"),
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("tags", "Tags"),
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("assigned_to", "Assigner"),
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("employee_id__employee_work_info__company_id", "Company"),
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]
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actions = [
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{
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"action": "Archive",
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"attrs": """
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href="#"
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role="button"
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class="oh-dropdown__link"
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onclick = "ticketBulkArchive(event)"
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""",
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},
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{
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"action": "Unarchive",
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"attrs": """
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href="#"
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role="button"
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class="oh-dropdown__link"
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onclick = "ticketBulkUnArchive(event)"
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""",
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},
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{
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"action": "Delete",
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"attrs": """
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href="#"
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role="button"
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class="oh-dropdown__link oh-dropdown__link--danger"
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onclick = "ticketsBulkDelete(event)"
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""",
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},
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]
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def __init__(self, **kwargs):
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super().__init__(**kwargs)
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self.create_attrs = f"""
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class="oh-btn oh-btn--secondary"
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hx-get="{reverse('ticket-create')}"
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hx-target="#objectCreateModalTarget"
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data-toggle="oh-modal-toggle"
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data-target="#objectCreateModal"
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"""
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self.view_types = [
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{
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"type": "list",
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"icon": "list-outline",
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"url": f'{reverse_lazy("ticket-tab")}?view_type=list',
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"attrs": f"""
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title ='List'
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""",
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},
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{
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"type": "card",
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"icon": "grid-outline",
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"url": f'{reverse_lazy("ticket-tab")}?view_type=card',
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"attrs": f"""
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title ='Card'
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""",
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},
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]
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@method_decorator(login_required, name="dispatch")
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class TicketTabView(HorillaTabView):
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"""
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Pipeline List View
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"""
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def __init__(self, **kwargs):
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super().__init__(**kwargs)
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view_type = self.request.GET.get("view_type", "list")
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url = reverse("ticket-tab-card")
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if view_type == "list":
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url = reverse("ticket-tab-list")
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self.tabs = [
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{
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"title": "My Tickets",
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# "url":f'{ reverse("ticket-pipeline-view")}?ticket_tab=my_tickets&',
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"url": f"{url}?ticket_tab=my_tickets",
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},
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{
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"title": "Suggested Tickets",
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# "url":f'{ reverse("ticket-pipeline-view")}?ticket_tab=suggested_tickets&',
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"url": f"{url}?ticket_tab=suggested_tickets",
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},
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]
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if is_reportingmanager(self.request) or self.request.user.has_perm(
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"helpdesk.view_ticket"
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):
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self.tabs.append(
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{
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"title": "All Tickets",
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# "url":f'{ reverse("ticket-pipeline-view")}?ticket_tab=all_tickets&',
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"url": f"{url}?ticket_tab=all_tickets",
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}
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)
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def get_context_data(self, **kwargs):
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context = super().get_context_data(**kwargs)
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context["show_filter_tags"] = True
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return context
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# class TicketPipelineTabView(Pipeline):
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# """
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# Offboarding Pipeline View
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# """
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# grouper = "status"
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# allowed_fields = [
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# {
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# "field" : "status",
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# "model": Ticket,
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# "url": reverse_lazy("ticket-tab-list"),
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# "filter": TicketFilter,
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# "parameters": [
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# "pipeline_status={status}",
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# ],
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# "actions": [],
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# }
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# ]
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# def get_queryset(self):
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# super().get_queryset()
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# class Ticket():
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# def __init__(self,status):
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# self.name = status
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# self.status = status[0]
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# def __str__(self):
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# return self.name[1]
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# status = [Ticket(status) for status in TICKET_STATUS]
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# self.queryset = status
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# return self.queryset
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class TicketListView(HorillaListView):
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"""
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Pipeline List View
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"""
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model = Ticket
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filter_class = TicketFilter
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filter_keys_to_remove = ["ticket_tab", "view_type"]
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# custom_empty_template = "cbv/pipeline/empty_list.html"
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bulk_update_fields = [
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"ticket_type",
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"status",
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"priority",
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"assigned_to",
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"tags",
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]
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columns = [
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("Ticket ID", "get_ticket_id_col"),
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("Title", "title"),
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("Owner", "employee_id"),
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("Type", "ticket_type"),
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("Forward to", "get_raised_on"),
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("Assigned to", "get_assigned_to"),
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("Status", "get_status_col"),
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("Priority", "get_priority_stars"),
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("Tags", "get_tags_col"),
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]
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row_attrs = """
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onclick="window.location.href = `{get_ticket_detail_url}`"
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class = "{row_colors}"
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"""
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action_method = """ticket_action_col"""
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header_attrs = {"action": "style='width:200px'"}
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def __init__(self, **kwargs: Any) -> None:
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super().__init__(**kwargs)
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if self.request.GET.get("ticket_tab") == "all_tickets":
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if (
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self.request.user.has_perm("helpdesk.view_claimrequest")
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or self.request.user.has_perm("helpdesk.change_claimrequest")
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or self.request.user.has_perm("helpdesk.change_ticket")
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or self.request.user.has_perm("helpdesk.delete_ticket")
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):
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self.action_method = "ticket_action_col"
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else:
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self.action_method = None
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def get_queryset(self):
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queryset = super().get_queryset()
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if self.request.GET.get("is_active") != "false":
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self.queryset = self.queryset.filter(is_active=True)
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ticket_tab = self.request.GET.get("ticket_tab", "my_tickets")
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if ticket_tab == "my_tickets":
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return queryset.filter(employee_id=self.request.user.employee_get)
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elif ticket_tab == "suggested_tickets":
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employee = self.request.user.employee_get
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qs_cpy = queryset
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queryset = queryset.none()
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if hasattr(employee, "employee_work_info"):
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work_info = employee.employee_work_info
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department = work_info.department_id
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job_position = work_info.job_position_id
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if department:
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queryset |= qs_cpy.filter(
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raised_on=department.id, assigning_type="department"
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)
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if job_position:
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queryset |= qs_cpy.filter(
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raised_on=job_position.id, assigning_type="job_position"
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)
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queryset |= qs_cpy.filter(
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raised_on=employee.id, assigning_type="individual"
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)
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return queryset.distinct()
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elif ticket_tab == "all_tickets":
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queryset = filtersubordinates(
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self.request,
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queryset,
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"helpdesk.view_ticket",
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)
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return queryset
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class TicketCardView(HorillaKanbanView):
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model = Ticket
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filter_class = TicketFilter
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group_key = "status"
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records_per_page = 10
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show_kanban_confirmation = False
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filter_keys_to_remove = ["ticket_tab", "view_type"]
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details = {
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"title": "{title} ({ticket_type__prefix}-{pk})",
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"Owner": "{employee_id__get_full_name}",
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"Priority": "{get_priority_stars}",
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}
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kanban_attrs = """
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onclick="window.location.href = `{get_ticket_detail_url}`"
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"""
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action_method = "kanban_action_method"
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def get_queryset(self):
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self.queryset = super().get_queryset()
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if self.request.GET.get("is_active") != "false":
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self.queryset = self.queryset.filter(is_active=True)
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ticket_tab = self.request.GET.get("ticket_tab", "my_tickets")
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if ticket_tab == "my_tickets":
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self.queryset = self.queryset.filter(
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employee_id=self.request.user.employee_get
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)
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return self.queryset
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elif ticket_tab == "suggested_tickets":
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employee = self.request.user.employee_get
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qs_cpy = self.queryset
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queryset = self.queryset.none()
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if hasattr(employee, "employee_work_info"):
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work_info = employee.employee_work_info
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department = work_info.department_id
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job_position = work_info.job_position_id
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if department:
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queryset |= qs_cpy.filter(
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raised_on=department.id, assigning_type="department"
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)
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if job_position:
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queryset |= qs_cpy.filter(
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raised_on=job_position.id, assigning_type="job_position"
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)
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queryset |= qs_cpy.filter(
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raised_on=employee.id, assigning_type="individual"
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)
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self.queryset = queryset.distinct()
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return self.queryset
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return self.queryset
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