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[UPDT] HELPDESK: Add reply and from email to Email

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This commit is contained in:
Horilla
2024-09-20 15:38:27 +05:30
parent 18a5d57584
commit f18a360ca3
1 changed files with 36 additions and 13 deletions
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49
helpdesk/threading.py
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@@ -44,6 +44,14 @@ class TicketSendThread(Thread):
protocol = self.protocol protocol = self.protocol
link = "#" link = "#"
email_backend = ConfiguredEmailBackend() email_backend = ConfiguredEmailBackend()
display_email_name = email_backend.dynamic_from_email_with_display_name
if self.request:
try:
display_email_name = f"{self.request.user.employee_get.get_full_name()} <{self.request.user.employee_get.email}>"
except:
logger.error(Exception)
if ticket_id != "#": if ticket_id != "#":
link = f"{protocol}://{host}/helpdesk/ticket-detail/{ticket_id}/" link = f"{protocol}://{host}/helpdesk/ticket-detail/{ticket_id}/"
for recipient in recipients: for recipient in recipients:
@@ -60,10 +68,11 @@ class TicketSendThread(Thread):
) )
email = EmailMessage( email = EmailMessage(
subject, subject=subject,
html_message, body=html_message,
email_backend.dynamic_from_email_with_display_name, from_email=display_email_name,
[recipient.email], to=[recipient.email],
reply_to=[display_email_name],
) )
email.content_subtype = "html" email.content_subtype = "html"
try: try:
@@ -142,6 +151,12 @@ class AddAssigneeThread(Thread):
host = self.host host = self.host
protocol = self.protocol protocol = self.protocol
email_backend = ConfiguredEmailBackend() email_backend = ConfiguredEmailBackend()
display_email_name = email_backend.dynamic_from_email_with_display_name
if self.request:
try:
display_email_name = f"{self.request.user.employee_get.get_full_name()} <{self.request.user.employee_get.email}>"
except:
pass
link = f"{protocol}://{host}/helpdesk/ticket-detail/{self.ticket.id}/" link = f"{protocol}://{host}/helpdesk/ticket-detail/{self.ticket.id}/"
for recipient in self.recipients: for recipient in self.recipients:
html_message = render_to_string( html_message = render_to_string(
@@ -157,10 +172,11 @@ class AddAssigneeThread(Thread):
) )
email = EmailMessage( email = EmailMessage(
subject, subject=subject,
html_message, body=html_message,
email_backend.dynamic_from_email_with_display_name, from_email=display_email_name,
[recipient.email], to=[recipient.email],
reply_to=[display_email_name],
) )
email.content_subtype = "html" email.content_subtype = "html"
try: try:
@@ -189,10 +205,16 @@ class RemoveAssigneeThread(Thread):
content = "Please review the ticket details and take appropriate action accordingly. If you have any questions or require further information, feel free to reach out to the owner or the Support/Helpdesk team." content = "Please review the ticket details and take appropriate action accordingly. If you have any questions or require further information, feel free to reach out to the owner or the Support/Helpdesk team."
subject = "You have been removed from a Ticket" subject = "You have been removed from a Ticket"
email_backend = ConfiguredEmailBackend()
display_email_name = email_backend.dynamic_from_email_with_display_name
if self.request:
try:
display_email_name = f"{self.request.user.employee_get.get_full_name()} <{self.request.user.employee_get.email}>"
except:
pass
host = self.host host = self.host
protocol = self.protocol protocol = self.protocol
email_backend = ConfiguredEmailBackend()
link = f"{protocol}://{host}/helpdesk/ticket-detail/{self.ticket.id}/" link = f"{protocol}://{host}/helpdesk/ticket-detail/{self.ticket.id}/"
for recipient in self.recipients: for recipient in self.recipients:
html_message = render_to_string( html_message = render_to_string(
@@ -208,10 +230,11 @@ class RemoveAssigneeThread(Thread):
) )
email = EmailMessage( email = EmailMessage(
subject, subject=subject,
html_message, body=html_message,
email_backend.dynamic_from_email_with_display_name, from_email=display_email_name,
[recipient.email], to=[recipient.email],
reply_to=[display_email_name],
) )
email.content_subtype = "html" email.content_subtype = "html"
try: try: