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[UPDT] HELPDESK: Normal employee permission

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Horilla
2024-11-27 10:50:54 +05:30
parent 60d82f89f3
commit e458374373
6 changed files with 299 additions and 284 deletions
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95
helpdesk/templates/helpdesk/faq/faq_category_list.html
View File

@@ -6,54 +6,57 @@
<div class="oh-faq-card">
<div class="d-flex justify-content-between align-items-center">
<h3 class="oh-faq-card__title">{{category.title}}</h3>
{% if perms.helpdesk.change_faqcategory %}
<div class="oh-dropdown" x-data="{open: false}">
<button
class="oh-btn oh-stop-prop oh-btn--transparent oh-accordion-meta__btn"
@click="open = !open"
@click.outside="open = false"
title="Actions"
>
<ion-icon
name="ellipsis-vertical"
role="img"
class="md hydrated"
aria-label="ellipsis vertical"
></ion-icon>
</button>
{% if perms.helpdesk.change_faqcategory or perms.helpdesk.delete_faqcategory %}
<div class="oh-dropdown" x-data="{open: false}">
<button
class="oh-btn oh-stop-prop oh-btn--transparent oh-accordion-meta__btn"
@click="open = !open"
@click.outside="open = false"
title="Actions"
>
<ion-icon
name="ellipsis-vertical"
role="img"
class="md hydrated"
aria-label="ellipsis vertical"
></ion-icon>
</button>
<div class="oh-dropdown__menu oh-dropdown__menu--right" x-show="open">
<ul class="oh-dropdown__items">
<li class="oh-dropdown__item">
<a
hx-get="{% url 'faq-category-update' category.id %}"
hx-target="#objectCreateModalTarget"
data-toggle="oh-modal-toggle"
data-target="#objectCreateModal"
role="button"
class="oh-dropdown__link"
>{% trans "Edit" %}</a
>
</li>
<li class="oh-dropdown__item">
<form
action="{% url 'faq-category-delete' category.id %}"
onsubmit="return confirm('Are you sure you want to delete this FAQ Category?');"
method="post"
>
{% csrf_token %}
<button
type="submit"
class="oh-dropdown__link oh-dropdown__link--danger"
>
{% trans "Delete" %}
</button>
</form>
</li>
</ul>
<div class="oh-dropdown__menu oh-dropdown__menu--right" x-show="open">
<ul class="oh-dropdown__items">
{% if perms.helpdesk.change_faqcategory %}
<li class="oh-dropdown__item">
<a
hx-get="{% url 'faq-category-update' category.id %}"
hx-target="#objectCreateModalTarget"
data-toggle="oh-modal-toggle"
data-target="#objectCreateModal"
role="button"
class="oh-dropdown__link"
>{% trans "Edit" %}</a
>
</li>
{% endif %}
{% if perms.helpdesk.delete_faqcategory %}
<li class="oh-dropdown__item">
<form
action="{% url 'faq-category-delete' category.id %}"
onsubmit="return confirm('Are you sure you want to delete this FAQ Category?');"
method="post"
>
{% csrf_token %}
<button
type="submit"
class="oh-dropdown__link oh-dropdown__link--danger"
>
{% trans "Delete" %}
</button>
</form>
</li>
{% endif %}
</ul>
</div>
</div>
</div>
{% endif %}
</div>

64
helpdesk/templates/helpdesk/faq/faq_list.html
View File

@@ -14,42 +14,44 @@
{% endfor %}
</ul>
</div>
{% if perms.helpdesk.change_faq %}
<div class="oh-faq__item-header__right">
<button
class="oh-btn oh-btn--sq oh-btn--transparent"
title="{% trans 'Edit' %}"
data-toggle="oh-modal-toggle"
data-target="#objectCreateModal"
hx-get="{% url 'faq-update' faq.id %}"
hx-target="#objectCreateModalTarget"
onclick='event.stopPropagation()'
>
<ion-icon name="create-outline"></ion-icon>
</button>
<form
action="{% url 'faq-delete' faq.id %}"
class="w-50"
onsubmit="return confirm('{% trans "Are you sure you want to delete this FAQ?" %}');"
method="post"
onclick="event.stopPropagation()"
>
{% csrf_token %}
{% if perms.helpdesk.change_faq %}
<button
type="submit"
class="oh-btn oh-btn--sq oh-btn--danger-text oh-btn--transparent"
title="{% trans 'Delete' %}"
class="oh-btn oh-btn--sq oh-btn--transparent"
title="{% trans 'Edit' %}"
data-toggle="oh-modal-toggle"
data-target="#objectCreateModal"
hx-get="{% url 'faq-update' faq.id %}"
hx-target="#objectCreateModalTarget"
onclick='event.stopPropagation()'
>
<ion-icon
class="me-1 md hydrated"
name="trash-outline"
role="img"
aria-label="trash outline"
></ion-icon>
<ion-icon name="create-outline"></ion-icon>
</button>
</form>
{% endif %}
{% if perms.helpdesk.delete_faq %}
<form
action="{% url 'faq-delete' faq.id %}"
class="w-50"
onsubmit="return confirm('{% trans "Are you sure you want to delete this FAQ?" %}');"
method="post"
onclick="event.stopPropagation()"
>
{% csrf_token %}
<button
type="submit"
class="oh-btn oh-btn--sq oh-btn--danger-text oh-btn--transparent"
title="{% trans 'Delete' %}"
>
<ion-icon
class="me-1 md hydrated"
name="trash-outline"
role="img"
aria-label="trash outline"
></ion-icon>
</button>
</form>
{% endif %}
</div>
{% endif %}
</div>
<div class="oh-faq__item-body">{{faq.answer}}</div>
</li>

4
helpdesk/templates/helpdesk/ticket/ticket_card.html
View File

@@ -464,7 +464,7 @@
>
</li>
{% endif %}
{% if perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if ticket.is_active %}
<li
class="oh-dropdown__item"
@@ -788,7 +788,7 @@
>
</li>
{% endif %}
{% if perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if ticket.is_active %}
<li
class="oh-dropdown__item"

139
helpdesk/templates/helpdesk/ticket/ticket_detail.html
View File

@@ -253,20 +253,24 @@
<textarea class="bg-transparent border-0 w-100 comment_input" data-comment-id = "{{item.comment.id}}" >{{item.comment.comment}}</textarea>
<p class="">{{item.comment.comment}}</p>
<div class="oh-btn-group" style="border:none">
{% if request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_comment or request.user.employee_get == item.comment.employee_id %}
<a
class="oh-btn p-3 edit_comment"
title="{% trans 'Edit' %}"
>
<ion-icon name="pencil-outline"></ion-icon>
</a>
<ion-icon name="pencil-outline"></ion-icon>
</a>
{% endif %}
{% if perms.helpdesk.delete_comment %}
<a
href="{% url "comment-delete" item.comment.id %}"
type="button" title="{% trans 'View' %}"
type="button" title="{% trans 'Delete' %}"
class="oh-btn p-3"
>
<ion-icon name="trash-outline"></ion-icon>
</a>
{% endif %}
</div>
</div>
<div class="oh-scrollable-container">
@@ -336,45 +340,47 @@
</div>
</div>
<!-- start of comment box. -->
<div class="oh-helpdesk__chatbox">
<form name="comment-form" action="{% url 'comment-create' ticket.id %}" method="POST" enctype="multipart/form-data" class="oh-chat oh-chat__input-wrapper">
{% csrf_token %}
<input name="file" multiple="True" type="file" id="fileUpload" class="d-none" />
<label
aria-role="button"
for="fileUpload"
aria-label="Attach Files"
class="oh-btn oh-btn--chat oh-btn--chat-attachments"
>
<!-- The file count badge -->
<span id="fileCount" style="
position: absolute;
top: -6px; /* Adjust the top position */
right: -6px; /* Adjust the right position */
background-color: red;
color: white;
font-size: 12px;
border-radius: 50%;
padding: 2px 6px;
min-width: 16px;
text-align: center;
display: none; /* Initially hidden */
">
</span>
</label>
{% if perms.helpdesk.add_comment or request.user.employee_get == ticket.employee_id %}
<div class="oh-helpdesk__chatbox">
<form name="comment-form" action="{% url 'comment-create' ticket.id %}" method="POST" enctype="multipart/form-data" class="oh-chat oh-chat__input-wrapper">
{% csrf_token %}
<input name="file" multiple="True" type="file" id="fileUpload" class="d-none" />
<label
aria-role="button"
for="fileUpload"
aria-label="Attach Files"
class="oh-btn oh-btn--chat oh-btn--chat-attachments"
>
<!-- The file count badge -->
<span id="fileCount" style="
position: absolute;
top: -6px; /* Adjust the top position */
right: -6px; /* Adjust the right position */
background-color: red;
color: white;
font-size: 12px;
border-radius: 50%;
padding: 2px 6px;
min-width: 16px;
text-align: center;
display: none; /* Initially hidden */
">
</span>
</label>
<textarea
name="comment"
class="oh-helpdesk__chat-input oh-chat__main-input ps-5"
placeholder="Type something..."
></textarea>
<button
class="oh-btn oh-btn--chat oh-btn--chat-send"
type="submit"
onclick="validateComment(event)"
aria-label="Send Message"></button>
</form>
</div>
<textarea
name="comment"
class="oh-helpdesk__chat-input oh-chat__main-input ps-5"
placeholder="Type something..."
></textarea>
<button
class="oh-btn oh-btn--chat oh-btn--chat-send"
type="submit"
onclick="validateComment(event)"
aria-label="Send Message"></button>
</form>
</div>
{% endif %}
<!-- end of comment box. -->
</div>
<!-- start of right side contents. -->
@@ -488,35 +494,36 @@
</div>
<div class="oh-helpdesk__subcard">
<div class="oh-helpdesk__subcard-header">
<span class="oh-helpdesk__subcard-title">{% trans "Assigned to" %}</span>
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
<div class="oh-btn-group">
{% if perms.helpdesk.view_claimrequest or perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
<div class="oh-helpdesk__subcard-header">
<span class="oh-helpdesk__subcard-title">{% trans "Assigned to" %}</span>
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
<div class="oh-btn-group">
<button
hx-get = "{% url "view-ticket-claim-request" ticket.id %}"
hx-target="#objectDetailsModalTarget"
data-toggle="oh-modal-toggle"
data-target="#objectDetailsModal"
class="oh-btn oh-btn--info p-3 w-100"
title = "{% trans "Claim Requests" %}"
>
<ion-icon name="eye-outline"></ion-icon>
<button
hx-get = "{% url "view-ticket-claim-request" ticket.id %}"
hx-target="#objectDetailsModalTarget"
data-toggle="oh-modal-toggle"
data-target="#objectDetailsModal"
class="oh-btn oh-btn--info p-3 w-100"
title = "{% trans "Claim Requests" %}"
>
<ion-icon name="eye-outline"></ion-icon>
</button>
<button
class="oh-btn oh-btn--light-bkg p-3 w-100"
hx-get="{% url 'ticket-change-assignees' ticket.id %}"
data-target ="#addTagModal"
hx-target="#addTagTarget"
title="{% trans 'Edit' %}"
><ion-icon name="create-outline"></ion-icon>
</button>
<button
class="oh-btn oh-btn--light-bkg p-3 w-100"
hx-get="{% url 'ticket-change-assignees' ticket.id %}"
data-target ="#addTagModal"
hx-target="#addTagTarget"
title="{% trans 'Edit' %}"
</div>
{% endif %}
><ion-icon name="create-outline"></ion-icon>
</button>
</div>
{% endif %}
</div>
<div class="align-items-center d-flex" style="min-height: 40px;">
<div class="d-flex justify-content-between custom-scroll">
<div class="avatars" id="avatarsContainer">
@@ -531,6 +538,8 @@
</div>
</div>
</div>
{% endif %}
</div>
</div>
</div>

240
helpdesk/templates/helpdesk/ticket/ticket_list.html
View File

@@ -359,7 +359,9 @@
<div data-cell-index="16" data-cell-title='{% trans "Status" %}' class="oh-sticky-table__th">{% trans "Status" %}</div>
<div data-cell-index="17" data-cell-title='{% trans "Priority" %}' class="oh-sticky-table__th">{% trans "Priority" %}</div>
<div data-cell-index="18" data-cell-title='{% trans "Tags" %}' class="oh-sticky-table__th">{% trans "Tags" %}</div>
<div class="oh-sticky-table__th oh-sticky-table__right" style="width:200px;">{% trans "Actions" %}</div>
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
<div class="oh-sticky-table__th oh-sticky-table__right" style="width:200px;">{% trans "Actions" %}</div>
{% endif %}
</div>
</div>
<div class="oh-sticky-table__tbody">
@@ -492,111 +494,126 @@
{% endif %}
</div>
<div data-cell-index="18" class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
<div class="oh-sticky-table__td oh-sticky-table__right" onclick="event.stopPropagation()">
<div class="oh-btn-group" style="border:none">
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
<button
hx-get = "{% url "view-ticket-claim-request" ticket.id %}"
hx-target="#objectDetailsModalTarget"
data-toggle="oh-modal-toggle"
data-target="#objectDetailsModal"
class="oh-btn oh-btn--light-bkg p-3 w-100"
title = "{% trans "Claim Requests" %}"
>
<ion-icon name="eye-outline"></ion-icon>
</button>
{% else %}
{% if ticket|calim_request_exists:request.user.employee_get or request.user.employee_get in ticket.assigned_to.all %}
<a
{% if request.user.employee_get in ticket.assigned_to.all %}
style="background-color:rgb(74, 238, 60);"
{% endif %}
href="#"
class="oh-btn oh-btn--info w-100 oh-btn--disabled"
title="{% trans 'Claim' %}"
>
<ion-icon name="checkmark-done-outline"></ion-icon>
</a>
{% else %}
<a
type="submit"
href = "{% url 'claim-ticket' ticket.id %}"
class="oh-btn oh-btn--info w-100"
title="{% trans 'Claim' %}"
>
<ion-icon name="checkmark-done-outline"></ion-icon>
</a>
{% endif %}
{% endif %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
<button
class="oh-btn oh-btn--light-bkg p-3 w-50"
title="{% trans 'Edit' %}"
data-toggle="oh-modal-toggle"
data-target="#objectCreateModal"
hx-get="{% url 'ticket-update' ticket.id %}"
hx-target="#objectCreateModalTarget"
>
<ion-icon name="create-outline"></ion-icon>
</button>
{% endif %}
{% if perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if ticket.is_active %}
<form
action="{% url 'ticket-archive' ticket.id %}"
class="w-50"
onsubmit="event.stopPropagation();return confirm('{% trans "Do you want to archive this ticket?" %}');"
method="post"
style="display: contents"
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
<div class="oh-sticky-table__td oh-sticky-table__right" onclick="event.stopPropagation()">
<div class="oh-btn-group" style="border:none">
{% if perms.helpdesk.change_ticket or perms.helpdesk.change_claimrequest or request.user.employee_get|is_department_manager:ticket %}
<button
hx-get = "{% url "view-ticket-claim-request" ticket.id %}"
hx-target="#objectDetailsModalTarget"
data-toggle="oh-modal-toggle"
data-target="#objectDetailsModal"
class="oh-btn oh-btn--light-bkg p-3 w-100"
title = "{% trans "Claim Requests" %}"
>
{% csrf_token %}
<button
class="oh-btn oh-btn--danger-outline p-3 w-50"
title="{% trans 'Archive' %}"
>
<ion-icon
name="archive-sharp"
role="img"
class="md hydrated"
aria-label="archive sharp"
></ion-icon>
</button>
</form>
<ion-icon name="eye-outline"></ion-icon>
</button>
{% else %}
<form
{% if ticket|calim_request_exists:request.user.employee_get or request.user.employee_get in ticket.assigned_to.all %}
<a
{% if request.user.employee_get in ticket.assigned_to.all %}
style="background-color:rgb(74, 238, 60);"
{% endif %}
href="#"
class="oh-btn oh-btn--info w-100 oh-btn--disabled"
title="{% trans 'Claim' %}"
>
<ion-icon name="checkmark-done-outline"></ion-icon>
</a>
{% else %}
<a
type="submit"
href = "{% url 'claim-ticket' ticket.id %}"
class="oh-btn oh-btn--info w-100"
title="{% trans 'Claim' %}"
>
<ion-icon name="checkmark-done-outline"></ion-icon>
</a>
{% endif %}
{% endif %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
<button
class="oh-btn oh-btn--light-bkg p-3 w-50"
title="{% trans 'Edit' %}"
data-toggle="oh-modal-toggle"
data-target="#objectCreateModal"
hx-get="{% url 'ticket-update' ticket.id %}"
hx-target="#objectCreateModalTarget"
>
<ion-icon name="create-outline"></ion-icon>
</button>
{% endif %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if ticket.is_active %}
<form
action="{% url 'ticket-archive' ticket.id %}"
class="w-50"
onsubmit="event.stopPropagation();return confirm('{% trans "Do you want to un-archive this ticket?" %}');"
method="post"
style="display: contents"
>
{% csrf_token %}
<button
class="oh-btn oh-btn--danger-outline p-3 w-50"
title="{% trans 'Un-archive' %}"
onsubmit="event.stopPropagation();return confirm('{% trans "Do you want to archive this ticket?" %}');"
method="post"
style="display: contents"
>
<ion-icon
name="archive-sharp"
role="img"
class="md hydrated"
aria-label="archive sharp"
></ion-icon>
</button>
</form>
{% csrf_token %}
<button
class="oh-btn oh-btn--danger-outline p-3 w-50"
title="{% trans 'Archive' %}"
>
<ion-icon
name="archive-sharp"
role="img"
class="md hydrated"
aria-label="archive sharp"
></ion-icon>
</button>
</form>
{% else %}
<form
action="{% url 'ticket-archive' ticket.id %}"
class="w-50"
onsubmit="event.stopPropagation();return confirm('{% trans "Do you want to un-archive this ticket?" %}');"
method="post"
style="display: contents"
>
{% csrf_token %}
<button
class="oh-btn oh-btn--danger-outline p-3 w-50"
title="{% trans 'Un-archive' %}"
>
<ion-icon
name="archive-sharp"
role="img"
class="md hydrated"
aria-label="archive sharp"
></ion-icon>
</button>
</form>
{% endif %}
{% endif %}
{% endif %}
{% if perms.helpdesk.delete_ticket %}
{% if ticket.status == 'new' %}
<form
action="{% url 'ticket-delete' ticket.id %}"
class="w-50"
onsubmit="return confirm('{% trans 'Are you sure you want to delete this Ticket?' %}');"
method='post' onclick="event.stopPropagation()" >
{% csrf_token %}
{% if perms.helpdesk.delete_ticket %}
{% if ticket.status == 'new' %}
<form
action="{% url 'ticket-delete' ticket.id %}"
class="w-50"
onsubmit="return confirm('{% trans 'Are you sure you want to delete this Ticket?' %}');"
method='post' onclick="event.stopPropagation()" >
{% csrf_token %}
<button
type="submit"
class="oh-btn oh-btn--danger-outline oh-btn--light-bkg p-3 w-100"
title="{% trans 'Delete' %}"
>
<ion-icon
class="me-1 md hydrated"
name="trash-outline"
role="img"
aria-label="trash outline"
></ion-icon>
</button>
</form>
{% else %}
<button
type="submit"
class="oh-btn oh-btn--danger-outline oh-btn--light-bkg p-3 w-100"
disabled
title="{% trans 'Delete' %}"
>
<ion-icon
@@ -606,24 +623,11 @@
aria-label="trash outline"
></ion-icon>
</button>
</form>
{% else %}
<button
class="oh-btn oh-btn--danger-outline oh-btn--light-bkg p-3 w-100"
disabled
title="{% trans 'Delete' %}"
>
<ion-icon
class="me-1 md hydrated"
name="trash-outline"
role="img"
aria-label="trash outline"
></ion-icon>
</button>
{% endif %}
{% endif %}
{% endif %}
</div>
</div>
</div>
{% endif %}
</div>
{% endfor %}
</div>
@@ -747,7 +751,7 @@
<div data-cell-index="26" data-cell-title='{% trans "Status" %}' class="oh-sticky-table__th">{% trans "Status" %}</div>
<div data-cell-index="27" data-cell-title='{% trans "Priority" %}' class="oh-sticky-table__th">{% trans "Priority" %}</div>
<div data-cell-index="28" data-cell-title='{% trans "Tags" %}' class="oh-sticky-table__th">{% trans "Tags" %}</div>
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
<div class="oh-sticky-table__th oh-sticky-table__right">{% trans "Actions" %}</div>
{% endif %}
@@ -874,10 +878,10 @@
{% endif %}
</div>
<div data-cell-index="28" class="oh-sticky-table__td">{{ticket.tags.all|join:" , "}}</div>
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if perms.helpdesk.change_ticket or perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
<div class="oh-sticky-table__td oh-sticky-table__right" onclick="event.stopPropagation()">
<div class="oh-btn-group">
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket or perms.helpdesk.change_claimrequest %}
<button
hx-get = "{% url "view-ticket-claim-request" ticket.id %}"
hx-target="#objectDetailsModalTarget"
@@ -902,7 +906,7 @@
<ion-icon name="create-outline"></ion-icon>
</button>
{% endif %}
{% if perms.helpdesk.delete_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
{% if ticket.is_active %}
<form
action="{% url 'ticket-archive' ticket.id %}"

41
helpdesk/views.py
View File

@@ -89,7 +89,7 @@ def faq_category_view(request):
@login_required
@hx_request_required
@permission_required("helpdesk_addfaqcategory")
@permission_required("helpdesk.add_faqcategory")
def faq_category_create(request):
"""
This function is responsible for creating the FAQ Category.
@@ -117,7 +117,7 @@ def faq_category_create(request):
@login_required
@hx_request_required
@permission_required("helpdesk_changefaqcategory")
@permission_required("helpdesk.change_faqcategory")
def faq_category_update(request, id):
"""
This function is responsible for updating the FAQ.
@@ -137,7 +137,7 @@ def faq_category_update(request, id):
form = FAQCategoryForm(request.POST, instance=faq_category)
if form.is_valid():
form.save()
messages.info(request, _("The FAQ category updated successfully."))
messages.success(request, _("The FAQ category updated successfully."))
return HttpResponse("<script>window.location.reload()</script>")
context = {
"form": form,
@@ -147,7 +147,7 @@ def faq_category_update(request, id):
@login_required
@permission_required("helpdesk_deletefaq")
@permission_required("helpdesk.delete_faqcategory")
def faq_category_delete(request, id):
try:
faq = FAQCategory.objects.get(id=id)
@@ -208,7 +208,7 @@ def faq_view(request, cat_id, **kwargs):
@login_required
@hx_request_required
@permission_required("helpdesk_addfaq")
@permission_required("helpdesk.add_faq")
def create_faq(request, cat_id):
"""
This function is responsible for creating the FAQ.
@@ -237,7 +237,7 @@ def create_faq(request, cat_id):
@login_required
@hx_request_required
@permission_required("helpdesk_changefaq")
@permission_required("helpdesk.change_faq")
def faq_update(request, id):
"""
This function is responsible for updating the FAQ.
@@ -257,7 +257,7 @@ def faq_update(request, id):
form = FAQForm(request.POST, instance=faq)
if form.is_valid():
form.save()
messages.info(request, _("The FAQ updated successfully."))
messages.success(request, _("The FAQ updated successfully."))
return HttpResponse("<script>window.location.reload()</script>")
context = {
"form": form,
@@ -355,7 +355,7 @@ def faq_suggestion(request):
@login_required
@permission_required("helpdesk_deletefaq")
@permission_required("helpdesk.delete_faq")
def faq_delete(request, id):
try:
faq = FAQ.objects.get(id=id)
@@ -389,8 +389,10 @@ def ticket_view(request):
created_by=request.user
)
all_tickets = []
if is_reportingmanager(request) or request.user.has_perm("helpdesk.view_ticket"):
if is_reportingmanager(request):
all_tickets = filtersubordinates(request, tickets, "helpdesk.view_ticket")
if request.user.has_perm("helpdesk.view_ticket"):
all_tickets = tickets
allocated_tickets = []
ticket_list = tickets.filter(is_active=True)
user = request.user.employee_get
@@ -558,7 +560,7 @@ def ticket_archive(request, ticket_id):
# Check if the user has permission or is the employee or their reporting manager
if (
request.user.has_perm("helpdesk.delete_ticket")
request.user.has_perm("helpdesk.change_ticket")
or ticket.employee_id == request.user.employee_get
or is_department_manager(request, ticket)
):
@@ -755,11 +757,6 @@ def ticket_filter(request):
allocated_page_number = request.GET.get("allocated_page")
tickets_items1 = Ticket.objects.none()
tickets_items2 = Ticket.objects.none()
print("<<<<<<<<<>>>>>>>>>>>>>>")
print("<<<<<<<<<>>>>>>>>>>>>>>")
print(request.GET.get("view"))
print("<<<<<<<<<>>>>>>>>>>>>>>")
print("<<<<<<<<<>>>>>>>>>>>>>>")
my_tickets = tickets.filter(employee_id=request.user.employee_get) | tickets.filter(
created_by=request.user
@@ -767,6 +764,8 @@ def ticket_filter(request):
all_tickets = tickets.filter(is_active=True)
all_tickets = filtersubordinates(request, tickets, "helpdesk.add_tickets")
if request.user.has_perm("helpdesk.view_ticket"):
all_tickets = tickets
allocated_tickets = Ticket.objects.none()
user = request.user.employee_get
@@ -789,9 +788,6 @@ def ticket_filter(request):
tickets_items3 = ticket_list.filter(raised_on=user.id, assigning_type="individual")
template = "helpdesk/ticket/ticket_list.html"
print("========================")
print(request.GET.get("view"))
print("========================")
if request.GET.get("view") == "card":
template = "helpdesk/ticket/ticket_card.html"
@@ -939,8 +935,10 @@ def ticket_individual_view(request, ticket_id):
@login_required
def view_ticket_claim_request(request, ticket_id):
ticket = Ticket.objects.filter(id=ticket_id).first()
if request.user.has_perm("helpdesk.change_ticket") or is_department_manager(
request, ticket
if (
request.user.has_perm("helpdesk.change_claimrequest")
or request.user.has_perm("helpdesk.change_ticket")
or is_department_manager(request, ticket)
):
claim_requests = ticket.claimrequest_set.all()
context = {
@@ -1226,11 +1224,10 @@ def comment_edit(request):
@login_required
@permission_required("helpdesk.delete_comment")
def comment_delete(request, comment_id):
comment = Comment.objects.filter(id=comment_id).first()
employee = comment.employee_id
if not request.user.has_perm("helpdesk.delete_comment"):
comment = comment.filter(employee_id__employee_user_id=request.user)
comment.delete()
messages.success(
request, _("{}'s comment has been deleted successfully.").format(employee)