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[UPDT] BASE: Removed mail backend dependency on mail creds in settings.py (#105)

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This commit is contained in:
Ashwanth Balakrishnan
2024-03-07 11:57:28 +05:30
committed by GitHub
parent 18523883e0
commit 02dc971ae8
13 changed files with 377 additions and 265 deletions
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49
helpdesk/threading.py
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@@ -3,23 +3,26 @@ threading.py
This module is used handle mail sent in thread
"""
import logging
from threading import Thread
from django.core.mail import EmailMessage
from django.template.loader import render_to_string
from employee.models import EmployeeWorkInformation
from horilla.settings import EMAIL_HOST_USER
from helpdesk.models import Ticket
from django.contrib import messages
from base.models import Department
from base.backends import ConfiguredEmailBackend
logger = logging.getLogger(__name__)
class TicketSendThread(Thread):
"""
MailSend
"""
def __init__(self, request, ticket, type):
Thread.__init__(self)
self.ticket = ticket
@@ -29,7 +32,7 @@ class TicketSendThread(Thread):
self.host = request.get_host()
self.protocol = "https" if request.is_secure() else "http"
raised_on = ticket.get_raised_on_object()
if isinstance(raised_on,Department):
if isinstance(raised_on, Department):
if raised_on.dept_manager.all():
self.department_manager = raised_on.dept_manager.all().first().manager
else:
@@ -39,7 +42,8 @@ class TicketSendThread(Thread):
host = self.host
protocol = self.protocol
link = "#"
if ticket_id!= "#":
email_backend = ConfiguredEmailBackend()
if ticket_id != "#":
link = f"{protocol}://{host}/helpdesk/ticket-detail/{ticket_id}/"
for recipient in recipients:
html_message = render_to_string(
@@ -54,12 +58,16 @@ class TicketSendThread(Thread):
},
)
email = EmailMessage(subject, html_message, EMAIL_HOST_USER, [recipient.email])
email = EmailMessage(
subject, html_message, email_backend.dynamic_username, [recipient.email]
)
email.content_subtype = "html"
try:
email.send()
except:
messages.error(self.request, f"Mail not sent to {recipient.get_full_name()}")
messages.error(
self.request, f"Mail not sent to {recipient.get_full_name()}"
)
def run(self) -> None:
super().run()
@@ -70,7 +78,7 @@ class TicketSendThread(Thread):
content_manager = f"This is to inform you that a ticket has been raised on your department. Take the necessary actions to address the issue or request outlined in the ticket. Should you have any additional information or updates, please feel free to communicate directly with the {owner}."
subject_manager = "Ticket created raised on your department"
self.send_email(subject_manager, content_manager, [manager], self.ticket.id)
content_owner = "This is to inform you that the ticket you created has been successfully logged into our system. The assigned team/individual will now take the necessary actions to address the issue or request outlined in the ticket. Should you have any additional information or updates, please feel free to communicate directly with the Support/Helpdesk team."
@@ -91,7 +99,9 @@ class TicketSendThread(Thread):
subject = "The Status of the Ticket has been updated"
content = f"This is to inform you that the status of the following ticket has been updated by {updated_by} from {old_status} to {new_status}. If you have any questions or require further information, feel free to reach out to the Support/Helpdesk team."
self.send_email(subject, content, set(assignees) | {owner} | {manager}, self.ticket.id)
self.send_email(
subject, content, set(assignees) | {owner} | {manager}, self.ticket.id
)
elif self.type == "delete":
assignees = self.assignees
@@ -102,13 +112,15 @@ class TicketSendThread(Thread):
content = f'This is to inform you that the Ticket "{self.ticket.title}" has been deleted. If you have any questions or require further information, feel free to reach out to the Support/Helpdesk team.'
self.send_email(subject, content, set(assignees) | {owner} | {manager})
return
class AddAssigneeThread(Thread):
"""
MailSend
"""
def __init__(self, request, ticket, recipient):
Thread.__init__(self)
self.ticket = ticket
@@ -125,6 +137,7 @@ class AddAssigneeThread(Thread):
host = self.host
protocol = self.protocol
email_backend = ConfiguredEmailBackend()
link = f"{protocol}://{host}/helpdesk/ticket-detail/{self.ticket.id}/"
for recipient in self.recipients:
html_message = render_to_string(
@@ -139,19 +152,23 @@ class AddAssigneeThread(Thread):
},
)
email = EmailMessage(subject, html_message, EMAIL_HOST_USER, [recipient.email])
email = EmailMessage(
subject, html_message, email_backend.dynamic_username, [recipient.email]
)
email.content_subtype = "html"
try:
email.send()
except:
messages.error(self.request, f"Mail not sent to {recipient.get_full_name()}")
messages.error(
self.request, f"Mail not sent to {recipient.get_full_name()}"
)
class RemoveAssigneeThread(Thread):
"""
MailSend
"""
def __init__(self, request, ticket, recipient):
Thread.__init__(self)
self.ticket = ticket
@@ -168,6 +185,7 @@ class RemoveAssigneeThread(Thread):
host = self.host
protocol = self.protocol
email_backend = ConfiguredEmailBackend()
link = f"{protocol}://{host}/helpdesk/ticket-detail/{self.ticket.id}/"
for recipient in self.recipients:
html_message = render_to_string(
@@ -182,10 +200,13 @@ class RemoveAssigneeThread(Thread):
},
)
email = EmailMessage(subject, html_message, EMAIL_HOST_USER, [recipient.email])
email = EmailMessage(
subject, html_message, email_backend.dynamic_username, [recipient.email]
)
email.content_subtype = "html"
try:
email.send()
except:
messages.error(self.request, f"Mail not sent to {recipient.get_full_name()}")
messages.error(
self.request, f"Mail not sent to {recipient.get_full_name()}"
)