{% extends 'index.html' %}  {% load static %} {% load i18n %}
{% load audit_filters %}
{% load basefilters %} {% load helpdeskfilters %}
<!DOCTYPE html>
<html lang="en">
  <head>
    <meta charset="UTF-8" />
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta name="viewport" content="width=device-width, initial-scale=1.0" />
    <title>Helpdesk</title>
    <link rel="stylesheet" href="./build/css/style.min.css" />
  </head>

  <body>

    <div class="oh-wrapper-main">
      {% comment %} <div id="sidebar"></div> {% endcomment %}
      {% block content %}

<style>
  .oh-profile__avatar-limit-height {
    height: 30px !important;
  }
  .oh-profile_name_custom {
    font-size: 13px;
    padding-left: 4px;
  }
  .oh-profile__image_custm {
    width: 26px;
    height: 26px;
  }
  .avatars {
    display: flex;
    padding: 8px 10px 8px 10px;
  }

  .avatars__item {
    background-color: #596376;
    border: 2px solid white;
    border-radius: 100%;
    color: #ffffff;
    display: block;
    font-family: sans-serif;
    font-size: 12px;
    font-weight: 100;
    height: 26px;
    width: 26px;
    line-height: 17px;
    text-align: center;
    transition: margin 0.1s ease-in-out;
    overflow: hidden;
    margin-left: -10px;
  }

  .avatars__item:first-child {
    z-index: 5;
  }

  .avatars__item:nth-child(2) {
    z-index: 4;
  }

  .avatars__item:nth-child(3) {
    z-index: 3;
  }

  .avatars__item:nth-child(4) {
    z-index: 2;
  }

  .avatars__item:nth-child(5) {
    z-index: 1;
  }

  .avatars__item:last-child {
    z-index: 0;
  }

  .avatars__item img {
    width: 100%;
  }

  .avatars:hover .avatars__item {
    margin-right: 10px;
  }
  .horizontal-scroll{
    display: flex;
    justify-content: flex-start;
    overflow-x: auto;
    width: 100%;
  }
</style>

      <div id="main">
        <!-- Navigation -->
        <div id="mainNav"></div>
        <div id="ohMessages"></div>
        <!-- End of Navigation -->
        <main :class="sidebarOpen ? 'oh-main__sidebar-visible' : ''">
          <div class="oh-helpdesk">
            <div class="oh-helpdesk__left">
              <div class="oh-helpdesk__header">
                <div class = "d-flex justify-content-between align-items-center">
                  <p class="oh-helpdesk__header-title">{{ticket.title}}</p>

                  <span class="helpdesk__card-value me-3">
                    {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket or request.user.employee_get in ticket.assigned_to.all or request.user.employee_get == ticket.employee_id %}

                        <select name="status_update" title='{% trans "Status" %}' class="oh-select" onchange="updateStatus()"
                          style="
                          width:190px;
                          align-items: center;
                          border: 1px solid #aaa;
                          border-radius: 2px;
                          background-color: #fff;
                      ">
                          {% for status in ticket_status %}
                          <option value="{{status.0}}"  {% if status.0 == ticket.status %} selected {% endif %}>
                            <span class="oh-dot oh-dot--small oh-dot--warning">{{status.1}}</span></option>
                          {% endfor %}
                        </select>
                    {% else %}
                    <select name="status_update" title='{% trans "Status" %}' class="oh-select"
                          style="
                          width:190px;
                          align-items: center;
                          border: 1px solid #aaa;
                          border-radius: 2px;
                          background-color: #fff;
                      ">
                        {% for status in ticket_status %}
                            {% if status.0 == ticket.status %}
                              <option value="{{status.0}}" selected >
                              <span class="oh-dot oh-dot--small oh-dot--warning">{{status.1}}</span></option>
                            {% endif %}
                        {% endfor %}
                      </select>
                    {% endif %}
                  </span>
                </div>
              <!-- Description Goes Here -->
              </div>
              <div class="oh-helpdesk__body">
                <div class="oh-helpdesk__chat-container">
                  <div class="oh-helpdesk__bubble oh-helpdesk__bubble--sender">
                    <div class="oh-helpdesk__bubble-header">
                      <div class="oh-helpdesk__bubble-user">
                        <div class="oh-profile oh-profile--md">
                          <div class="oh-profile__avatar mr-1">
                            <img
                              src="{{ticket.employee_id.get_avatar}}"
                              class="oh-profile__image"
                              alt="oh-link--secondary" />
                          </div>
                        </div>
                        <span class="oh-helpdesk__bubble-username">{{ticket.employee_id}}</span>
                      </div>
                      <span class="oh-helpdesk__bubble-timestamp"
                        >{{ticket.created_date}}</span
                      >
                    </div>
                    <div class="oh-helpdesk__bubble-body">
                      <p>{{ticket.description}}</p>

                    </div>
                  </div>

                  {% for item in sorted_activity_list %}
                    {% if item.type == 'comment' %}
                      {% if item.comment.employee_id == ticket.employee_id %}
                        <div class="oh-helpdesk__comment--container d-flex justify-content-end" >
                          <div class="oh-helpdesk__bubble oh-helpdesk__bubble--comment" style="width:90%">
                            <div class="oh-helpdesk__bubble-header">
                              <div class="oh-helpdesk__bubble-user">
                                <div class="oh-profile oh-profile--md">
                                  <div class="oh-profile__avatar mr-1">
                                    <img
                                      src="{{item.comment.employee_id.get_avatar}}"
                                      class="oh-profile__image"
                                      alt="{{item.comment.employee_id}}" />
                                  </div>
                                </div>
                                <span class="oh-helpdesk__bubble-username">{{item.comment.employee_id}}</span>

                              </div>
                              <span class="oh-helpdesk__bubble-timestamp"
                                >{{item.comment.date}}
                              </span>
                            </div>
                            <div class="oh-helpdesk__bubble-body">
                              <span class="oh-helpdesk__comment">
                                {{item.comment.comment}}
                              </span>
                              <div class="oh-scrollable-container">
                                <div class="oh-layout--grid-3 mt-2 mb-2 horizontal-scroll"
                                  >
                                    {% if item.comment.comment_attachment.all %}
                                      {% for attachment in item.comment.comment_attachment.all %}
                                          {% with extension=attachment.file.name|lower|slice:"-4:" %}
                                          <a
                                            class ="me-2"
                                            data-toggle="oh-modal-toggle"
                                            data-target ="#viewFileModal"
                                            hx-target="#viewFile"
                                            hx-get="{% url 'view-ticket-document' attachment.id %}?ticket_id={{ticket.id}}"
                                          >
                                                <div class="oh-helpdesk__icon">
                                                  <span class="oh-file-icon
                                                    {% if extension == '.pdf' %} oh-file-icon--pdf
                                                    {% elif extension in '.jpg .jpeg .png .gif .svg' %} oh-file-icon--image
                                                    {% elif extension in '.mp3 .wav .ogg' %} oh-file-icon--audio
                                                    {% elif extension in '.doc .docx' %} oh-file-icon--word
                                                    {% elif extension in '.xls .xlsx' %} oh-file-icon--excel
                                                    {% elif extension in '.ppt .pptx' %} oh-file-icon--powerpoint
                                                    {% elif extension in '.html' %} oh-file-icon--html
                                                    {% else %} oh-file-icon--default
                                                    {% endif %}"
                                                    title = "{{attachment}}"
                                                    >
                                                  </span>
                                                </div>
                                              </a>
                                          {% endwith %}
                                      {% endfor %}
                                    {% endif %}
                                  </div>
                              </div>
                            </div>
                          </div>
                        </div>
                      {% else %}
                        <div class="oh-helpdesk__bubble oh-helpdesk__bubble--reply" style="width:90%">
                          <div class="oh-helpdesk__bubble-header">
                            <div class="oh-helpdesk__bubble-user">
                              <div class="oh-profile oh-profile--md">
                                <div class="oh-profile__avatar mr-1">
                                  <img
                                    src="{{item.comment.employee_id.get_avatar}}"
                                    class="oh-profile__image"
                                    alt="{{item.comment.employee_id}}" />
                                </div>
                              </div>
                              <span class="oh-helpdesk__bubble-username"
                                >{{item.comment.employee_id}}</span
                              >
                            </div>
                            <span class="oh-helpdesk__bubble-timestamp"
                              >{{item.comment.date}}</span
                            >
                          </div>
                          <div class="oh-helpdesk__bubble-body">
                            <div class="d-flex justify-content-between align-items-center comment_container">
                              <textarea class="bg-transparent border-0 w-100 comment_input" data-comment-id = "{{item.comment.id}}" >{{item.comment.comment}}</textarea>
                              <p class="">{{item.comment.comment}}</p>
                              <div class="oh-btn-group" style="border:none">
                                <a
                                  class="oh-btn p-3 edit_comment"
                                  title="{% trans 'Edit' %}"

                                >
                                  <ion-icon name="pencil-outline"></ion-icon>
                              </a>
                                <a
                                  href="{% url "comment-delete" item.comment.id %}"
                                  type="button" title="{% trans 'View' %}"
                                  class="oh-btn p-3"
                                >
                                  <ion-icon name="trash-outline"></ion-icon>
                                </a>
                              </div>
                            </div>
                            <div class="oh-scrollable-container">
                              <div class="oh-layout--grid-3 mt-2 mb-2 horizontal-scroll"
                                >
                                  {% if item.comment.comment_attachment.all %}
                                    {% for attachment in item.comment.comment_attachment.all %}
                                        {% with extension=attachment.file.name|lower|slice:"-4:" %}
                                              <a
                                                class ="me-2"
                                                data-toggle="oh-modal-toggle"
                                                data-target ="#viewFileModal"
                                                hx-target="#viewFile"
                                                hx-get="{% url 'view-ticket-document' attachment.id %}"
                                              >
                                                <div class="oh-helpdesk__icon">
                                                  <span class="oh-file-icon
                                                    {% if extension == '.pdf' %} oh-file-icon--pdf
                                                    {% elif extension in '.jpg .jpeg .png .gif .svg' %} oh-file-icon--image
                                                    {% elif extension in '.mp3 .wav .ogg' %} oh-file-icon--audio
                                                    {% elif extension in '.doc .docx' %} oh-file-icon--word
                                                    {% elif extension in '.xls .xlsx' %} oh-file-icon--excel
                                                    {% elif extension in '.ppt .pptx' %} oh-file-icon--powerpoint
                                                    {% elif extension in '.html' %} oh-file-icon--html
                                                    {% else %} oh-file-icon--default
                                                    {% endif %}"
                                                    title = "{{ attachment }}"
                                                    >
                                                  </span>
                                                </div>
                                              </a>
                                          {% endwith %}
                                    {% endfor %}
                                  {% endif %}
                                </div>
                              </div>
                          </div>
                        </div>
                      {% endif %}
                      {% elif item.type == 'history' %}
                      {% if item.history.type == 'Ticket created' %}
                      <div class="oh-helpdesk__chat-update">
                        <span><strong>
                          {{item.history.updated_by}}</strong> {% trans "Created the ticket " %}
                        </span>
                      </div>
                      {% elif item.history.changes.0.is_fk == True %}
                      <div class="oh-helpdesk__chat-update">
                        <span
                          >{{item.history.updated_by}} {% trans "changed the ticket " %}{{item.history.changes.0.field}} {% trans " from" %}
                          <strong>{{item.history.pair.0|fk_history:item.history.changes.0}}</strong> {% trans "to" %} <strong>{{item.history.pair.1|fk_history:item.history.changes.0}}</strong></span
                        >
                        <span>{{ item.history.pair.0.history_date}}</span>
                      </div>
                      {% else %}
                      <div class="oh-helpdesk__chat-update">
                        <span
                          >{{item.history.updated_by}} {% trans "changed the ticket " %}{{item.history.changes.0.field}} {% trans " from" %}
                          <strong>{{item.history.changes.0.old}}</strong> {% trans "to" %} <strong>{{item.history.changes.0.new}}</strong></span
                        >
                        <span>{{ item.history.pair.0.history_date}}</span>
                      </div>
                      {% endif %}
                    {% endif %}
                  {% endfor %}

                </div>
              </div>
              <!-- start of comment box. -->
              <div class="oh-helpdesk__chatbox">
                <form name="comment-form" action="{% url 'comment-create' ticket.id %}" method="POST" enctype="multipart/form-data" class="oh-chat oh-chat__input-wrapper">
                  {% csrf_token %}
                  <input name="file" multiple="True" type="file" id="fileUpload" class="d-none" />
                  <label
                    aria-role="button"
                    for="fileUpload"
                    aria-label="Attach Files"
                    class="oh-btn oh-btn--chat oh-btn--chat-attachments"
                  >
                    <!-- The file count badge -->
                    <span id="fileCount" style="
                      position: absolute;
                      top: -6px;   /* Adjust the top position */
                      right: -6px; /* Adjust the right position */
                      background-color: red;
                      color: white;
                      font-size: 12px;
                      border-radius: 50%;
                      padding: 2px 6px;
                      min-width: 16px;
                      text-align: center;
                      display: none; /* Initially hidden */
                    ">
                    </span>
                  </label>

                  <textarea
                    name="comment"
                    class="oh-helpdesk__chat-input oh-chat__main-input ps-5"
                    placeholder="Type something..."
                  ></textarea>
                  <button
                    class="oh-btn oh-btn--chat oh-btn--chat-send"
                    type="submit"
                    onclick="validateComment(event)"
                    aria-label="Send Message"></button>
                </form>
              </div>
              <!-- end of comment box. -->
            </div>
            <!-- start of right side contents. -->
            <div class="oh-helpdesk__right">
              <div class="oh-helpdesk__right-header">{% trans "Ticket Details" %}</div>
              <div class="oh-helpdesk__right-body">
                <!-- Ticket Info. -->
                <div class="oh-helpdesk__card">
                  <div class="oh-helpdesk__card-header d-flex justify-content-between align-items-center">
                    <span class="oh-helpdesk__card-title">{% trans "Ticket Info" %}</span>
                  </div>
                  <div class="oh-helpdesk__card-body">
                    <ul class="helpdesk__card-items">
                      <li class="helpdesk__card-item">
                        <span class="helpdesk__card-label">{% trans "Ticket ID:" %}</span>
                        <span class="helpdesk__card-value" name="ticketId" id="{{ticket.id}}">{{ticket.ticket_type.prefix}}{{ ticket.id|stringformat:"03d" }}</span>
                      </li>
                      <li class="helpdesk__card-item">
                        <span class="helpdesk__card-label">{% trans "Owner" %}</span>
                        <span class="helpdesk__card-value" name="owner">{{ticket.employee_id}}</span>
                      </li>
                      <li class="helpdesk__card-item">
                        <span class="helpdesk__card-label">{% trans "Created:" %}</span>
                        <span class="helpdesk__card-value">{{ticket.created_date}}</span>
                      </li>
                      <li class="helpdesk__card-item">
                        {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket or request.user.employee_get in ticket.assigned_to.all or request.user.employee_get == ticket.employee_id %}
                          <form hx-swap="none" hx-post='{% url "update-priority" ticket.id %}' method="post">
                            {% csrf_token %}
                            <div class="d-flex">
                              <span class="helpdesk__card-label">{% trans "Priority" %} :</span>
                              <div class="oh-rate" onclick="event.stopPropagation();$(this).parents().closest('form').find('button').click()">
                                {% for i in "321" %}
                                <input type="radio" id="star{{i}}{{ticket.id}}" name="rating" class="rating-radio" value="{{i}}" {% if rating == i %} checked {% endif %}/>
                                <label for="star{{i}}{{ticket.id}}"
                                {% if i == '1' %}title="{% trans 'Low' %}"{% elif i == '2' %}title="{% trans 'Medium' %}"{% else %}title="{% trans 'High' %}"{% endif %}></label>
                                {% endfor %}
                              </div>
                              <button type="submit" hidden="true" onclick="event.stopPropagation()"></button>
                              <span id="rating-radio-error"></span>
                            </div>
                          </form>
                        {% else %}
                          <div class="d-flex">
                            <span class="helpdesk__card-label">{% trans "Priority" %} :</span>
                            <div class="oh-rate" onclick="event.stopPropagation();$(this).parents().closest('form').find('button').click()">
                              {% for i in "321" %}
                              <input type="radio" id="star{{i}}{{ticket.id}}" name="rating" class="rating-radio" value="{{i}}" {% if rating == i %} checked {% endif %}/>
                              <label for="star{{i}}{{ticket.id}}"
                              {% if i == '1' %}title="{% trans 'Low' %}"{% elif i == '2' %}title="{% trans 'Medium' %}"{% else %}title="{% trans 'High' %}"{% endif %}></label>
                              {% endfor %}
                            </div>
                        {% endif %}
                      </li>
                      <li class="helpdesk__card-item">
                        <span class="helpdesk__card-label">{% trans "Last activity:" %}</span>
                        <span class="helpdesk__card-value">
                          {% with sorted_activity_list|last as last %}
                            {{ last.date }}
                          {% endwith %}
                        </span>
                      </li>
                    </ul>
                    <div class="helpdesk__card-footer">
                      <span class="helpdesk__card-label">{% trans "Tags:" %}</span>
                        {% if perms.helpdesk.change_ticket or request.user.employee_get == ticket.employee_id or request.user.employee_get|is_department_manager:ticket %}
                          <div class="oh-helpdesk-selectbox">
                            {{tag_form.tags}}
                          </div>
                        {% else %}
                          <span class="helpdesk__card-value">
                              {% for tag in ticket.tags.all  %}
                                {{tag}},
                              {% endfor %}
                          </span>
                        {% endif %}
                    </div>
                  </div>
                </div>
                <!-- End of Ticket Info. -->
                <!-- Responsibility Card -->
                <div class="oh-helpdesk__card">
                  <div class="oh-helpdesk__card-header d-flex justify-content-between">
                    <span class="oh-helpdesk__card-title">{% trans "Responsibility" %}</span>
                    <span class="oh-helpdesk__card-title text-{{color}}">{{remaining}} </span>
                  </div>
                  <div class="oh-helpdesk__card-body">
                    <div class="oh-helpdesk__subcard">
                      <div class="oh-helpdesk__subcard-header">
                        <span class="oh-helpdesk__subcard-title">{% trans "Forward to" %}</span>
                        {% if perms.helpdesk.change_ticket or request.user.employee_get == ticket.employee_id %}
                          <div class="oh-btn-group">
                            <button
                              class="oh-btn oh-btn--light-bkg p-3 w-100"
                              hx-get="{% url 'ticket-change-raised-on' ticket.id %}"
                              data-target ="#addTagModal"
                              hx-target="#addTagTarget"
                              role="button"
                              title = "{% trans "Edit" %}"
                              >
                              <ion-icon name="create-outline"></ion-icon>
                            </button>
                          </div>
                        {% endif %}
                      </div>
                      <div class="oh-helpdesk__subcard-body">
                        <ul class="oh-helpdesk__subcard-items">
                          <li class="oh-helpdesk__subcard-item">{{ticket.get_raised_on_object}}</li>
                        </ul>
                      </div>
                    </div>

                    <div class="oh-helpdesk__subcard">
                      <div class="oh-helpdesk__subcard-header">
                        <span class="oh-helpdesk__subcard-title">{% trans "Assigned to" %}</span>
                        {% if perms.helpdesk.change_ticket or request.user.employee_get|is_department_manager:ticket %}
                        <div class="oh-btn-group">

                          <button
                              hx-get = "{% url "view-ticket-claim-request" ticket.id %}"
                              hx-target="#objectDetailsModalTarget"
                              data-toggle="oh-modal-toggle"
                              data-target="#objectDetailsModal"
                              class="oh-btn oh-btn--info p-3 w-100"
                              title = "{% trans "Claim Requests" %}"
                            >
                            <ion-icon name="eye-outline"></ion-icon>

                          </button>
                          <button
														class="oh-btn oh-btn--light-bkg p-3 w-100"
                            hx-get="{% url 'ticket-change-assignees' ticket.id %}"
                            data-target ="#addTagModal"
                            hx-target="#addTagTarget"
														title="{% trans 'Edit' %}"

                          ><ion-icon name="create-outline"></ion-icon>
                        </button>
                        </div>
                        {% endif %}

                      </div>
                          <div class="align-items-center d-flex" style="min-height: 40px;">
                          <div class="d-flex justify-content-between custom-scroll">
                            <div class="avatars" id="avatarsContainer">
                              {% for employee in ticket.assigned_to.all %}
                              <a
                                href="{% url 'employee-view-individual' employee.id %}"
                                class="avatars__item"
                                title="{{employee}}"
                                ><img class="avatar" src="{{employee.get_avatar}}" alt=""
                              /></a>
                              {% endfor %}
                            </div>
                          </div>
                        </div>
                    </div>
                  </div>
                </div>
                <!-- End of Responsibility Card -->
                <!-- Document Card -->
                <div class="oh-helpdesk__card">
                  <div class="oh-helpdesk__card-header">
                    <span class="oh-helpdesk__card-title">{% trans "Documents" %}</span>
                  </div>
                  <div class="oh-helpdesk__card-body oh-scrollable-container">
                    <div class="oh-layout--grid-3 mt-2 mb-2 horizontal-scroll"
                      >
                      {% if attachments %}
                        {% for attachment in attachments %}
                          {% with extension=attachment.file.name|lower|slice:"-4:" %}
                            <a
                                class="me-2 position-relative d-inline-block"
                                data-toggle="oh-modal-toggle"
                                data-target="#viewFileModal"
                                hx-target="#viewFile"
                                hx-get="{% url 'view-ticket-document' attachment.id %}"
                            >
                                <!-- File icon -->
                                <div class="oh-helpdesk__icon">
                                    <span class="oh-file-icon
                                        {% if extension == '.pdf' %} oh-file-icon--pdf
                                        {% elif extension in '.jpg .jpeg .png .gif .svg' %} oh-file-icon--image
                                        {% elif extension in '.mp3 .wav .ogg' %} oh-file-icon--audio
                                        {% elif extension in '.doc .docx' %} oh-file-icon--word
                                        {% elif extension in '.xls .xlsx' %} oh-file-icon--excel
                                        {% elif extension in '.ppt .pptx' %} oh-file-icon--powerpoint
                                        {% elif extension in '.html' %} oh-file-icon--html
                                        {% else %} oh-file-icon--default
                                        {% endif %}"
                                        title="{{ attachment }}"
                                    >
                                    </span>
                                </div>

                                <!-- Cross mark for delete action (absolute positioned) -->
                                <span
                                    class="position-absolute"
                                    style="top: -6px; right: 0px; color: red; font-size: 16px; cursor: pointer;"
                                    title="Delete attachment"
                                    hx-delete="{% url 'delete-ticket-document' attachment.id %}"
                                    hx-confirm="Are you sure you want to delete this file?"
                                    hx-swap="none"
                                    hx-trigger="click"
                                    hx-headers='{"X-CSRFToken": "{{ csrf_token }}"}'
                                    onclick="deleteFile(event);"
                                >
                                    &times;
                                </span>
                            </a>

                          {% endwith %}
                        {% endfor %}

                      {% endif %}
                    </div>
                  </div>
                </div>
                <!-- End of Document Card -->
              </div>
            </div>
            <!-- end of right side contents. -->

          </div>
        </main>
      </div>
    </div>

<!-- start of create tag modal. -->

    <div id="addTagModal">
      <div id="addTagTarget">
      </div>
    </div>
    <div
      class="oh-modal"
      id="editModal"
      role="dialog"
      aria-labelledby="editDialogModal"
      aria-hidden="true"
    >
      <div class="oh-modal__dialog">
        <div class="oh-modal__dialog-header">
          <h2 class="oh-modal__dialog-title" id="editTitle">
            {% trans "Create Tag" %}
          </h2>
          <button class="oh-modal__close" aria-label="Close">
            <ion-icon name="close-outline"></ion-icon>
          </button>
        </div>
        <div class="oh-modal__dialog-body" id="editTarget">
          <form
            onsubmit="showTag();event.preventDefault()"
          >
            {% csrf_token %}
            {{create_tag_f.as_p}}
          </form>
        </div>
      </div>
    </div>
<!-- end of create tag modal. -->

<div
	class="oh-modal"
	id="viewFileModal"
	role="dialog"
	aria-labelledby="viewFileModal"
	aria-hidden="true"
>
	<div class="oh-modal__dialog custom-dialog">
		<div class="oh-modal__dialog-header">
			<span class="oh-modal__dialog-title" id="viewFileModalLabel"
				>{% trans "View File" %}</span
			>
			<button class="oh-modal__close" aria-label="Close">
				<ion-icon
					name="close-outline"
					role="img"
					class="md hydrated"
					aria-label="close outline"
				></ion-icon>
			</button>
		</div>
		<div class="oh-modal__dialog-body" id="viewFile"></div>
	</div>
</div>

    <script>
      function deleteFile(event) {
          event.stopPropagation(); // Prevent the event from bubbling up
          // No additional code is needed here, HTMX will handle the request automatically
      }

      document.getElementById('fileUpload').addEventListener('change', function() {
        const fileCount = this.files.length;
        const countSpan = document.getElementById('fileCount');

        if (fileCount > 0) {
          countSpan.textContent = fileCount;
          countSpan.style.display = 'inline-block'; // Show the badge
        } else {
          countSpan.style.display = 'none'; // Hide if no files are selected
        }
      });
    </script>

    <script>
      // Function to send rating via AJAX
      function sendRating(ratingValue) {

          // Send AJAX request with the rating value
          $.ajax({
              url: '/your-ajax-endpoint',
              type: 'POST',
              contentType: 'application/json',
              data: JSON.stringify({ rating: ratingValue }),
              success: function(response) {
                  // Handle success response
                  console.log('Rating submitted successfully');
              },
              error: function(xhr, status, error) {
                  // Handle error response
                  console.error('Error:', xhr.status);
              }
          });
      }

      function showTag(){
        var title=$('#id_title').val()
        var color = $("#id_color").val()
        var is_active = $("#id_is_active").val()
        $.ajax({
          type: "post",
          url: `/helpdesk/ticket-create-tag`,
          data: {
            csrfmiddlewaretoken: getCookie("csrftoken"),
            "title": title,
            "color":color,
            "is_active":is_active,
          },
          success: function (response) {
            if (response.errors === "no_error") {
              var newOption = $('<option selected></option>').val(response.tag_id).text(response.title)
              $("#editModal").removeClass("oh-modal--show");
              $("#id_tags option[value='create_new_tag']").before(newOption);
              $("#id_tags option[value='create_new_tag']").prop('selected',false)
                updateTag()
            }
          }
        });
      }

      function updateStatus(){
        var status = $("[name='status_update']").val()
        var ticketID = $("[name='ticketId']").attr('id');
        $.ajax({
          type: "post",
          url: `/helpdesk/change-ticket-status/${ticketID}/`,
          data: {
            csrfmiddlewaretoken: getCookie("csrftoken"),
            "status": status,
          },
          success: function (response) {
            var duration = 0;
            if (response.errors != "noChange") {
                $("#ohMessages").append(`
                <div class="oh-alert-container">
                <div class="oh-alert oh-alert--animated oh-alert--${response.type}">
                ${response.message}
                </div>
                </div>`);
                duration = 1500;
                $('.oh-helpdesk__chat-container').append(
                    `<div class="oh-helpdesk__chat-update">
                      <span>${response.user} changed the ticket Status from
                        <strong>${response.pre_status}</strong> to <strong>${response.cur_status}</strong></span>
                      <span>${response.time}</span>
                    </div>`
                  )
            }
          },
        });
      }

      function validateComment(event){
        var comment = $("[name='comment']").val()
        var file = $("[name='file']").val()
        if (comment === '' && file === '') {
          event.preventDefault();
        }
      }

      function updateTag(event) {
        var ticketId = $("[name='ticketId']").attr('id');
        var selectedValues = $("#id_tags option:selected").map(function(){
          return $(this).val();
        }).get();
        // Check if 'create_new_tag' exists in the list
        if (selectedValues.includes('create_new_tag')) {
          $("#editModal").addClass("oh-modal--show");
        } else {
          // ajax function for save the tag to ticket
          $.ajax({
            type:'GET',
            url:'/helpdesk/ticket-change-tag',
            data:{"selectedValues":selectedValues,'ticketId':ticketId},
            success: function (response) {
              var duration = 0;
              if (response.errors != "noChange") {
                  $("#ohMessages").append(`
                  <div class="oh-alert-container">
                    <div class="oh-alert oh-alert--animated oh-alert--${response.type}">
                    ${response.message}
                    </div>
                  </div>`);
                  duration = 1500;
              }
            },
          })
        }
      }
      $(document).ready(function() {
        $('.comment_container textarea').hide();
        $(".edit_comment").on("click", function() {
          let container = $(this).closest('.comment_container')
          let text = $(container).find('p')
          let input = $(container).find('textarea')
          $(text).hide()
          $(input).show()
          $(input).focus()
          var length = input.val().length;
          input[0].setSelectionRange(length, length);

        })
        $(".comment_input").on("keydown", function(event) {
          if (event.keyCode === 13 && !event.shiftKey) {
            event.preventDefault();
            $(this).blur();
          }
        });

        $(".comment_input").on('focusout', function () {
          let newComment = $(this).val()
          let commentId = $(this).data("comment-id")

          $.ajax({
            type: "post",
            url: '{% url "comment-edit" %}',
            data: {
              csrfmiddlewaretoken: getCookie("csrftoken"),
              "new_comment": newComment,
              "comment_id": commentId,
            },
            success: function (response) {
              window.location.reload()
            },
          })
        })

      })
    </script>

    <script src="./build/js/web.frontend.min.js"></script>
    <script
      type="module"
      src="https://unpkg.com/ionicons@5.5.2/dist/ionicons/ionicons.esm.js"></script>
    <script
      nomodule
      src="https://unpkg.com/ionicons@5.5.2/dist/ionicons/ionicons.js"></script>
    <script></script>
  </body>
</html>

{% endblock content %}
